Achraf Hammam
Ras Al-Khaimah,RK
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor / Front Desk Manager
Gymnation UAE
03.2020 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Reception Supervisor
Ras Al Khaimah Hotel
03.2019 - 03.2020
- Coordinated with housekeeping staff to ensure timely room availability, contributing to seamless guest transitions between stays.
- Exhibited strong multitasking abilities, handling multiple phone lines and assisting walk-in guests simultaneously while maintaining a calm and professional demeanor.
- Streamlined check-in and check-out procedures for increased guest convenience and reduced wait times.
Receptionist
Royal View Hotel
08.2017 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Cashier /Store Support Supervisor
Qassion Cafe And Restaurant
11.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Marwa Morocco Mall
01.2013 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Lycée Ibn Yassine
Mohammedia Morocco06.2011
Skills
- Operations Management
- Safety oversight
- Team Training
- Customer Relations
- Customer relationship development
- Compliance Management
Accomplishments
- Awarded as Front of House Silver Award 2023 from Gymnation
- Awarded as Front Desk of the month of February 2023
- Awarded as Top 3 Front House of the year
- Driver License
Certification
- International Sports Sciences Association Specialist Body Building ( Level 1 )
- International Sports Science Association Certified Personal Trainer ( Level 2 )
- International Sports Science Association Nutritionist ( Level 3 )
- International Sports Science Association Specialist Elite Trainer
- International Sports Science Association Strength and Conditioning ( Group Training )
- Safer Fire Safety Consultancy Fire Fighting And Prevention Method
- Rak Medical & Health Science University for Supporting & Sponsorship
- Gems Westminster School for Closing Ceremony
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Elementary (A2)
Spanish
Elementary (A2)
Timeline
Operations Supervisor / Front Desk Manager
Gymnation UAE
03.2020 - Current
Reception Supervisor
Ras Al Khaimah Hotel
03.2019 - 03.2020
Receptionist
Royal View Hotel
08.2017 - 03.2019
Cashier /Store Support Supervisor
Qassion Cafe And Restaurant
11.2015 - 08.2017
Sales Associate
Marwa Morocco Mall
01.2013 - 09.2015
High School Diploma -
Lycée Ibn Yassine
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