ADAH CHEPKOECH NYORO
Dubai,United Arab Emirates
Summary
Experienced, compassionate and dedicated professional with a versatile background in Clinic Coordination and Medical Reception. Proven track record in managing administrative tasks and ensuring seamless operations within medical settings. Excel at coordinating clinic operations, managing patient records, and providing exceptional customer service. Strong multitasking abilities, attention to detail, and effective communication skills contribute to the overall success of the clinic, positively impacting patients and stakeholders.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Patient Administrator/Clinic Coordinator
Singhania Clinic and Therapy Centre-DMCC
Jumeirah Lakes Towers- Dubai
11.2021 - 10.2024
- Manage patient appointment scheduling, registration processes, insurance verification and assist the Doctor with assessments like TOVA,ADOS,WISC and WIAT( and also scoring them)
- Manage front desk operations, including greeting patients and handling inquiries through phone calls, emails, or messages.
- Maintain patient records accurately and confidentially, using the EMR system (Nabidh)
- Handle invoicing, billing, and insurance claims processing.
- Oversee clinic operations, cleanliness, and equipment maintenance
- Ensure compliance with healthcare regulations (DHA),DMCC
- Organize meetings with stakeholders and healthcare regulators
- Implement emergency preparedness protocols as a trained fire warden
- Address patient feedback to ensure overall satisfaction and improve the quality of patient service.
Medical Receptionist
Multicare Medical center
Remraam, Dubai
12.2019 - 08.2021
- Created a welcoming atmosphere for patients and visitors, assisting patients with forms and documentation.
- Meticulously managed documents and schedules
- Efficiently and promptly handled incoming and outgoing mails, messages, and phone calls
- Contributed to clinic's financial operations through bookkeeping and invoicing
- Scheduled appointments and conducted timely follow-ups
- Took vital signs and contributed to patient assessments.
- Took charge of meeting preparations as needed.
Clinical Care Specialist/Clinical Officer
University of Maryland Baltimore
Migori, Kenya
08.2017 - 04.2019
- Greeted, welcomed, issued visitor badges and directed guests accordingly, ensuring a positive first impression of the organization
- Notified other workers of visitor arrivals and maintained security and telecommunications systems
- Kept the office secure by following procedures, monitoring logbooks
- Directed day-to-day administrative and operational functions for a 30-bed facility
- Provided guidance and leadership to over 25 employees across more than 6 departments
- Examined patients, diagnosed and treated ailments, and maintained various registers
- Implemented best practice standards as a Quality Improvement champion, resulting in a 94% increase in patient satisfaction scores within 6 months
- Complied with procedures, rules, and regulations for maintaining a safe and clean reception area
- Documented and communicated various actions, irregularities, and continuing needs of staff and clients.
Registered Clinical Officer
Siloam Hospital
Kericho, Kenya
01.2014 - 04.2016
- Greeted and attended to patients in person and over the phone and answered their queries
- Scheduled appointments between doctors and patients
- Completed accurate documentation of patient visits
- Coded and filed out insurance forms and submitted to insurance companies
- Maintained drug inventory by checking supplies and placing timely orders
- Took medical histories and explained treatment procedures to patients
- Prepared patients for examinations and assisted physicians during examinations and procedures
- Collected and prepared laboratory specimens and performed basic laboratory tests
- Instructed patients about medication and special diets
- Prepared and administered medications, including injections and vaccinations, as directed by the Physician
- Transmitted prescription refills as directed by the physician
- Performed ECG monitoring and wound care, including changing dressings.
Education
Clinical Medicine and Surgery -
Egerton University
Kenya 08.2009 - 12.2012
Skills
- Organizational Skills
- Communication Skills
- Time Management
- Computer Literacy and knowledge in MS Office Applications and EMR system
- Knowledge in medical terminologies and procedures
Certification
- Registered Behavioral Therapist-Behavior Analyst Certification Board (BACB), 18/01/22 to 28/05/22
- IDF Certificate School of Diabetes International Diabetes Foundation, 01/08/19 to 01/09/19
- Certificate in National Tuberculosis and Tropical Diseases Integrated Training Curriculum Kijabe Hospital, 01/09/18 to 01/12/18
- Certificate in Data Collection and Reporting tools in Monitoring and Evaluation of Diseases University of Maryland Baltimore,01/07/18 to 01/08/18
Languages
English
Swahili
Personal Information
Title: PATIENT ADMINISTRATOR
Timeline
Patient Administrator/Clinic Coordinator
Singhania Clinic and Therapy Centre-DMCC
11.2021 - 10.2024
Medical Receptionist
Multicare Medical center
12.2019 - 08.2021
Clinical Care Specialist/Clinical Officer
University of Maryland Baltimore
08.2017 - 04.2019
Registered Clinical Officer
Siloam Hospital
01.2014 - 04.2016
Clinical Medicine and Surgery -
Egerton University
08.2009 - 12.2012
Similar Profiles
Prit DetrojaPrit Detroja
Student Coordinator at L K Singhania Education CentreStudent Coordinator at L K Singhania Education Centre
Priyanka karPriyanka kar
Office Executive at Sir Padampat Singhania Education CentreOffice Executive at Sir Padampat Singhania Education Centre
SAIRA ABDUL AZIZSAIRA ABDUL AZIZ
Customer Service Representative at Dubai Multi Commodities Centre. (DMCC).Customer Service Representative at Dubai Multi Commodities Centre. (DMCC).