Nada Badawy
Senior Sales and Account Manager
Dubai
Summary
Senior Account Manager | 8+ Years in Sales & Client Growth | Dubai-Based | Bilingual (English/Arabic)
Achieved 120% of sales targets, increased client retention by 40%, and led 30% growth in partner engagement. Proven success in managing key accounts, closing high-value deals, and driving revenue across competitive markets. Expert in CRM, cross-functional collaboration, and data-driven strategies. Fluent in English & Arabic, seeking a senior role in Dubai to deliver results and build strong client partnerships.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Senior Sales and Account Manager
The Entertainer
12.2024 - Current
- Managed and nurtured a portfolio of over 250 client accounts, achieving a 90 %+ client retention rate through strategic relationship management and personalized service.
- Successfully onboarded new clients, expanding the customer base, and contributing to revenue growth. Developed and implemented strategic sales plans, leading to measurable increases in client engagement and sales performance.
- Collaborated cross-functionally with marketing and product teams to align client needs with service offerings, ensuring a cohesive approach to client satisfaction.
- Utilized CRM tools to track client interactions and sales metrics, enabling data-driven decisions and personalized client experiences.
- Conducted regular performance reviews and provided actionable insights to clients, enhancing their satisfaction and loyalty.
- Identified opportunities for upselling and cross-selling, contributing to a 15% increase in average account value. Monitored market trends and competitor activities to inform sales strategies and maintain a competitive edge.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Business Development Associate
ES Dubai
02.2020 - 11.2024
- Achieved high client satisfaction ratings through consistent communication and problem resolution.
- Negotiated prices, terms of sale, and service agreements.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- I presented the school’s curriculum, programs, and facilities to prospective clients, organizing campus tours and informational events.
Collaborated closely with marketing teams to design promotional materials and execute campaigns to attract new students, and corporate partners. - Consulted with clients after sales and contract signings to resolve problems, and provide ongoing support.
- Managed and maintained accurate records of sales activities, client communications, and account updates using CRM software, providing detailed reports to senior management.
Business Development Associate
Learning Zone
01.2019 - 12.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Generated leads and managed a pipeline of prospective students and corporate clients, driving enrollment growth.
- Presented the school’s curriculum, facilities, and programs to parents and organizations, leading campus tours and informational sessions.
- Explained features and advantages of the given courses to promote sales.
- Managed the admissions process, guiding clients through application procedures and addressing inquiries to ensure a smooth enrollment experience.
- Built and maintained strong relationships with parents and corporate partners, achieving high satisfaction rates and ensuring long-term collaboration.
- Collaborated with marketing teams to create promotional materials and campaigns, and participated in school events to attract new clients.
Sales Associate
Alex West
02.2017 - 12.2018
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Media Management
Arab Academy For Science & Technology
Skills
- Customer Relationship Management
- Key Account Management
- Problem-solving abilities
- Communication and Presentation
- Teamwork and collaboration
- Account development
Timeline
Senior Sales and Account Manager
The Entertainer
12.2024 - Current
Business Development Associate
ES Dubai
02.2020 - 11.2024
Business Development Associate
Learning Zone
01.2019 - 12.2019
Sales Associate
Alex West
02.2017 - 12.2018
Bachelor of Arts - Media Management
Arab Academy For Science & Technology
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