Adam Hassira
COURTICE
Summary
Seasoned Toyota Service Manager and Shop Foreman with a strong background and over 20 year experience in automotive service and dealerships management. Recognized for consistently achieving high service metrics, including customer retention, revenue growth, technician efficiency and training skills . Skilled in leading cross-functional teams, implementing process enhancements, and leveraging technology to streamline operations. In-depth knowledge of Toyota vehicles, diagnostic systems, and industry best practices. Committed to delivering top-notch service quality while fostering a positive and collaborative work environments
Overview
20
20
years of professional experience
Work History
Service Manager/Shop Foreman/Dealership Master
TOYOTA CANADA / WHITBY TOYOTA
2018.01 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Maintained open lines of communication with management, staff, and customers, providing regular updates, addressing issues, and ensuring customer satisfaction.
- Managed and supervised a team of technicians in a busy Toyota service department, ensuring efficient workflow, productivity, and adherence to quality standards.
- Provided guidance, training, and mentorship to technicians, fostering a culture of teamwork, skill development, and continuous improvement.
- Effectively scheduled and assigned work orders, considering technician skill sets, workload balance, and customer demands.
- Monitored service staff performance and provided feedback for improvement.
- Conducted regular inspections to ensure quality control and adherence to Toyota's service procedures, safety protocols, and industry regulations.
- Collaborated with service advisors to address customer concerns, provide accurate estimates, and ensure timely completion of repairs.
- Utilized strong technical knowledge and problem-solving skills to assist technicians in diagnosing complex issues and implementing effective repair solutions.
- Utilized advanced diagnostic tools and computer-based systems to accurately identify and troubleshoot technical issues.
- Demonstrated exceptional attention to detail and adherence to Toyota's service and safety protocols.
- Actively participated in ongoing training programs and workshops to stay up-to-date with the latest Toyota vehicle technology and service techniques.
- Strong knowledge of Toyota vehicle systems, diagnostic procedures, and repair techniques
- Excellent leadership and team management abilities
- Effective communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Commitment to quality workmanship and customer satisfaction
- Ability to multitask and prioritize in a fast-paced environment
Senior Technical Support Engineer
TOYOTA CANADA
2019.03 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Researched new tactics to better hone responses and shorten remediation times.
- Communicated with stakeholders to share critical technical information and deliver project updates.
LEXUS/TOYOTA/SCION MASTER TECHNICIAN
TOYOTA CANADA
2006.06 - Current
- Conducted comprehensive diagnostics, repairs, and maintenance on a wide range of Toyota vehicles, ensuring optimal performance and customer satisfaction.
- Proficiently performed complex electrical and mechanical repairs, including engine overhauls, transmission repairs, brake system replacements, and suspension work.
- Effectively diagnosed and resolved intricate technical issues using advanced diagnostic tools and equipment.
- Proficient in using diagnostic tools, computer-based systems, and technical manuals
- Strong problem-solving and troubleshooting skills
- Mentored and trained junior technicians, imparting in-depth knowledge of Toyota vehicle systems and fostering a culture of excellence and continuous learning.
Junior Engineer
GENERAL MOTORS (GM) CANADA
2004.01 - 2006.06
- Collaborated with engineering team to determine project specifications.
- Assisted engineers with inspections of finished construction.
- Adhered to timelines to meet quality assurance targets.
- Studied corrections from senior engineers to learn and grow professionally.
- Designed projects under direction of experienced engineering professionals.
- Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
Education
ENVIRMENT OZONE DEPLETION
DURHAM COLLEGE
WHITBY/ CANADA 09.2012
ADVANCED EMISSIONS REPAIR
MILLENIUM TRANING CENTER
TORONTO / CANADA09.2010
MASTER TECHNICIAN - Automotive Engineering/ Automotive Technician
LEXUS/TOYOTA/SCION
TORONTO/ CANADA06.2010
DIPLOMA - AUTOMOTIVE TECHNICIAN AND DEALERSHIP MANAGMENT
DURHAM COLLEGE
OSHAWA CANADA06.2006
High School Diploma -
COURTICE SECONDARY SCHOOL
COURTICE/ CANADA06.2004
Skills
- Employee Relations
- Regulatory Compliance
- Improve Employee Performance
- Office Administration
- GOOGLE sheets
- Billing and Accounting Support
- Automotive Repair Industry Knowledge
- Project Requirements
- Automotive Engineering skills
- Vehicle Systems
- Hybrid and Electrical vehicle technician
- Electronic Systems,Engine Rebuilds
- Training Solutions Development
- Customer Satisfaction
- Creative Solutions
- Alliance Automotive Shop Controller
ENGLISH AND ARABIC
I speak and write English and Arabic languages.
Timeline
Senior Technical Support Engineer
TOYOTA CANADA
2019.03 - Current
Service Manager/Shop Foreman/Dealership Master
TOYOTA CANADA / WHITBY TOYOTA
2018.01 - Current
LEXUS/TOYOTA/SCION MASTER TECHNICIAN
TOYOTA CANADA
2006.06 - Current
Junior Engineer
GENERAL MOTORS (GM) CANADA
2004.01 - 2006.06
ENVIRMENT OZONE DEPLETION
DURHAM COLLEGE
ADVANCED EMISSIONS REPAIR
MILLENIUM TRANING CENTER
MASTER TECHNICIAN - Automotive Engineering/ Automotive Technician
LEXUS/TOYOTA/SCION
DIPLOMA - AUTOMOTIVE TECHNICIAN AND DEALERSHIP MANAGMENT
DURHAM COLLEGE
High School Diploma -
COURTICE SECONDARY SCHOOL
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