ADAM WASEEM

DUBAI,UAE

Summary

Customer service professional focused on enhancing customer satisfaction and communication. Proficient in multilingual communication and skilled in customer relationship management software for efficient order processing and complaint resolution. Demonstrates strong attention to detail and effective use of ticketing systems, ensuring data entry accuracy. Committed to leveraging product knowledge and telephone etiquette to build positive customer relationships and support career advancement in customer service.

Overview

year of professional experience

Work history

Customer assistant

GLOBAL VILLAGE

Dubai, UAE

10.2024 - 05.2025

Maintained smooth store operations through effective collaboration with team members.
Adhered strictly to policies and procedures for continued company compliance.
Provided exceptional customer service, resulting in repeat business.
Promoted daily offers and discounts to customers to enhance sales engagement.
Cross-sold related products at the point of purchase, increasing overall sales volumes.
Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Provided shopping advice based on customer needs, fostering an engaging shopping experience.
Implemented customer follow-up to uphold service standards.

Education

High School Diploma - COMMERCE

HOPE ACADEMY

DUBAI

05.2019 -

Skills

Patience and tolerance
Feedback reception
Ticketing system usage
Multilingual communication
Data entry accuracy
Self-Checkout operation
Customer satisfaction enhancement
Customer relationship management software

Communication excellence
Customer Service
Product knowledge
Order processing
Telephone etiquette
Complaint handling
Hard-working
Communication clarity

Languages

English

Advanced (C1)

Arabic

Advanced

Urdu

Intermediate

Timeline