Sherin Gawish

• Manage a team 10-15 sales officer
• Work and communicate with team member and other department to meet client SLA and key performance indicators as required
• Interfaced with management and sales to resolve discrepancies with providing job information
• Organized daily /weekly /Monthly meeting with team to discuses daily changes and progress in numbers
• Working in team productivity and quality to ensure met bank requirement.

2009-2010 Customer Service (Auto Loan)

2011-2012 Senior Customer Service (Auto loan)

2012-2017 Team Leader (Auto Loan)

2017-2018 Senior Auto Loan Team Leader(Acting SM)

• Manage a team of 20 sales Officers & 3 team leaders
• Ensuring proper functionality related to Finance products, reviewing & recommending standard credit applications aiac4 ensuring authenticity of the critical documents prior to sending to PU for processing
• Assessing, analyzing financial statements and interpreting complicated financial information, keeping customers’ credit exposures within set risk bearing limits anc4 within their DJ3N using credit-scoring Systems
• Keeping knowledge of key issues up-to—date (legal, market risk and compliance issues), forecasting, monitoring market trends and ma king recommendations about procedures/ policy changes to help to enhance the quality of credit applications
• Reporting monthly, quarterly and yearly sales and achievements reports
• Reporting quarterly and yearly results and market study reports which explain the policy situation in the market compared to the competitors and escalate suggestions and recommendations to be considered in the coming period
• Monitoring & enhancing the MIS to get maximum benefits from the information and business process
• Appraising monthly performance of respective team members and ensuring proper disciplinary actions recommendation in case or underperformance as per the set policy guidelines, Updating the targeted customers segment based on the existing policy
• Conducting weekly meetings with the team to review achievements and business activities
• Ensuring all the staff has regular availability in office and market and sourcing the right business from the targeted missions & customer segments.

• Establish contacts and develop relationships with customers, in order to secure business
• Initiate and organize what is required to achieve the business objectives
• Established a well-disciplined sales task force, streamlined the business operation as per the organizational requirement
• Proved the ability to architect and solidify win-win outcomes under difficult circumstances of cutthroat competition
• Controlled business relationships to assure client retention, enforce compliance with contract term, as per policies of the bank
• Providing a continuous presale and after sales advices, consultations & support
• Helping Customer to arrange Finance, Insurance & Registration
• Control all finance Process, credit approva1, issuing LPO
• Replay to customer inquiry walk INS, internet inquiry & phone calls
• Building & developing relationships with prospect customers & Sales executive at the show rooms
• Achieving the monthly target with the commitment of providing a high-quality service according to international standards
• Analyzing and recognizing customers’ needs
• Providing appropriate feedback and reporting information
• Developed interpersonal and time management skills
• Ability to concentrate, manage stress, organized, flexible, persistent, persuasive and punctual.