ADAMS ABUBAKARI

Housekeeping Supervisor

Apex Alwatanial Catering Service

06.2022 - Current

Conducted regular room inspections to verify compliance with housekeeping standards.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Trained and mentored all new personnel to maximize quality of service and performance.
Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Completed schedules, shift reports, and other business documentation.
Increased employee performance through effective supervision and training.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Restocked room supplies such as facial tissues for personal touch with every job.
Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Managed laundry sorting, washing, drying, and ironing.
Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Adhered to safety protocols by enforcing proper equipment usage.
Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.