Adarsh Makkutty

* Monitoring enquires and submitting quotation to customers through email and Microsoft DYNAMIC 365, Also confirms jobs through CRM as well.

* Maintaining all vessels schedule in advance as per ETA by following up with local agent on daily basis and prepares engineer scheduler.

* Applying visa + Flight tickets + Hotel accommodation for overseas jobs and arranging NOC, Gate pass permission through local agent for attending engineers.

* Supervising drivers on transportation and arranging deliveries.

* Coaching new joiners and providing On Job Training.

* Demonstrated excellent telephone etiquette, promoting positive company image.

* Collaborated with colleagues for optimal issue resolution times.

* Prioritized tasks effectively during peak periods ensuring timely completion.

* Responded to email enquiries, resulting in enhanced client satisfaction rates.

* Worked effectively under pressure, maintaining high standards of service.

* Opening service orders / supply orders / Issuing used materials / Creating Purchase requests through ERP software.

* Preparing Invoices upon job completion.

* Timesheet evaluation of team.

* Arranging NOC, Gate pass permission through local agent for attending engineers.

• Customer Service Industry in International Voice Support Call Center (North America)
• Mortgage based Outbound Call Center
• Tax amount reporting
• Updating tax payment status of Homeowners on behalf of Client
• Calculating tax pre-payments makes adjustments to tax bills crediting interest with proof of payments before due date
• Tracks present and part of real estate details, Insurances, Flood determinant areas etc
• For US properties
• Making reports of daily production
• Conduct training for new associates
• Preparing Daily & Monthly process Reports
• Providing Floor support
• Coaching new joiners and providing On Job Training
• Handling escalation calls and emails from client

• Customer Service Industry in International Voice Support Call Center (North America)
• Mortgage based industry
• Working in Outbound Call Center
• Providing Customer Service by telephone, answers inquire about insurance policies, property records, property valuations, listing procedures and requirements as necessary
• Also answer customer inquiries regarding Mortgage
• Calling Business partners to verify information on Home Owners, Commercial Insurance Claims, Policy Types and Updating Payment information to Client tool on real-time basis
• Resolving tickets related to various lenders escrowed and non-escrowed loans
• Assisting new associates to troubleshoot tickets and conduct training sessions
• Offering solutions to top Management regarding and sharing knowledge
• Understanding performance metrics based on data, analyzing trends and internal quality reports to identify areas of improvement
• Taking feedback on tickets with errors made