JIRA, Trello
ADEDAMOLA OLAYINKA DISU
Digital Product Manager
Dubai,DU
Summary
Highly capable product manager with 6+ years of experience in the eCommerce industry adept at translating complex customer/stakeholder needs into requirements to deliver solutions that provide competitive differentiation. Led multiple cross functional teams improving efficiency by 25% and over $1M cost savings. Consistently delivering business value to meet 3X revenue generation.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Senior Product Manager
Chalhoub Group Retail
Dubai
11.2021 - Current
- Improved UX measure by 45% through baymard best practice recommendations, user feedbacks and continuous iteration.
- Delivered features such as delivery promise, OOS notifications, bulk image upload at a group level for multiple brands.
- Implemented agile and scrum methodologies to improve efficiency of squad by more than 25% also resulting in a cost saving of 15,000 usd.
- Currently collaborating with designers and development team to deliver a state of the art mobile app for luxury brands such as Tanagra estimated to generate 40% of revenue in first 6months post launch.
Ecommerce & Marketplace Product Owner
Namshi International Services
Dubai
11.2019 - 09.2021
- Key Contributions
- Built a curated marketplace with a small and efficient squad to onboard local and international partners on a crossdock model.
- Designed integration flows and seller documentation to successfully onboard partners contributing to revenue generation of over 2million aed monthly.
- Successfully onboarded more than 120 brands resulting to 12% of monthly revenue generation.
- Continuously working with sellers and stakeholders to shape roadmap and prioritize backlog.
- Contributed to Improving customer experience for marketplace orders by 28% reducing delivery TAT through LIFO and forward picking techniques.
- Working with data analytics to create dashboards and derive KPI’s such as time to market, delivery turnaround time, returns rate
Digital Product Manager
Namshi International Services
Dubai
12.2016 - 11.2019
- Built a process workaround with the offering & ops squad to reduce cost of shipping and customs which resulted in savings of about 4 million dhms in last half of 2019.
- Managing relationships between stakeholders and led multiple cross functional teams from product conception through launch and multiple iterations increasing efficiency measure by 25%.
- Implemented Geolocation on mobile apps which reduced undeliverable orders by 11%.
- Delivered beauty features such as color shades, videos on PDP, product grouping to increase sales contribution for beauty from 6% to 9%.
- Orchestrated a delivery promise feature which increased revenue generation from top 20% of customer base.
- Continuously running A/B tests on mobile apps(android & ios) to determine customer interaction whilst improving customer experience which resulted to 6% growth in traffic.
- Achieved 17% reduction in customer returns using NPS feedback to implement size guide feature.
Service Delivery Analyst
Namshi International Services
Dubai
05.2016 - 11.2016
- Ensuring 96% uptime availability and performance of Windows and Linux servers across 3 locations in accordance with agreed SLA.
- Resolved system and network slow down issues through multiple network segregation, reconfigurations and troubleshooting increasing warehouse efficiency by 12%.
- Assisted devops in the migration of AWS Staging and development environments from Ireland to Mumbai resulting in 20k usd yearly savings.
- Created instances using terraform and assisted in writing scripts to backup instances in AWS DR Regions.
- Managed in-house technicians and established relationships with vendor support to ensure prompt and adequate software and hardware repairs and maintenance.
- Built new file servers to manage file sharing difficulties, file/print sharing and domain control performance.
Desktop Support Engineer
Namshi International Services
Dubai
01.2015 - 05.2016
- Responsible for deployment and maintenance of biometrics and CCTV installations reducing operating cost by 15k aed yearly.
- Installed, serviced and upgraded over 250 Windows and Linux computers, IP phones and network configurations.
- Established process improvement techniques and conducted trainings for employees which resulted in 86% incident resolution rate.
- Performed large scale storage and backup systems for multiple servers ensuring 96% uptime availability.
Education
Master of Science - Information Technology
University of Wollongong
Dubai 06.2013 - 05.2015
ITIL V3 -
AXELOS
06.2017 - 09.2017
Bachelor of Science - Computer Science,
Al – Hikmah University Ilorin, New Horizons Computer Institute
12.2007 - 06.2011
CompTIA - Computer Networking N+
New Horizons Computer Institute
07.2010 - 10.2010
Skills
Communication
Big QueryHTML/ JavaScriptScrum Agile, Kanban
Marketplace operationsProcess improvementsGo to market strategyOrganization and planning skillsProject managementWMSLogistics managementProduct Design
SQL
Time Management
Software
Zeplin, Figma, Sketch
Productplan, Aha, Airfocus
Quantum Metrics
GA, Looker
Contentful
Salesforce Business manager
Timeline
Senior Product Manager
Chalhoub Group Retail
11.2021 - Current
Ecommerce & Marketplace Product Owner
Namshi International Services
11.2019 - 09.2021
ITIL V3 -
AXELOS
06.2017 - 09.2017
Digital Product Manager
Namshi International Services
12.2016 - 11.2019
Service Delivery Analyst
Namshi International Services
05.2016 - 11.2016
Desktop Support Engineer
Namshi International Services
01.2015 - 05.2016
Master of Science - Information Technology
University of Wollongong
06.2013 - 05.2015
CompTIA - Computer Networking N+
New Horizons Computer Institute
07.2010 - 10.2010
Bachelor of Science - Computer Science,
Al – Hikmah University Ilorin, New Horizons Computer Institute
12.2007 - 06.2011