ADEEL AHMAD

• Implemented a client feedback system which improved service delivery.
• Established partnerships with hotels and airlines, enhancing service offerings.
• Attended international trade fairs promoting agency's offerings.
• Advised clients on suitable holiday options based on their preferences.
• Collaborated with team members to develop innovative travel products.
• Organised special promotional events to attract potential customers.
• Managed daily operations of travel agency, ensuring efficient service.

• Kept abreast of latest travel advisories ensuring safety of traveler.
• Provided customized travel plans for optimal holiday experience.
• Maintained updated knowledge of global tourism trends, contributing to informed decision-making.
• Cultivated partnerships with hotels and airlines for competitive pricing strategies.
• Navigated complicated visa processes for seamless international travels.
• Responded promptly to client inquiries, enhancing customer relations.

Greet customers warmly and ascertain problems or reasons for calling,

Resolve customers’ concerns, and answer customers’ questions to your best ability.

Listens to customers’ maintain a positive attitude and calmly respond to customers’ complaints and follow up to ensure resolution.

Recommend possible products to meet the customer’s needs.

Keep record of customer interactions, process customer accounts, and file documents.

Develops strong relationships with customers who shop with us in- store and online.

Assist with placement of orders, refunds or exchange.