Adeel Anwar

· Provide 24/7 fault and problem management support across DU Transport network domains, including Fixed Access, Data Centers, IP Platforms, Mobile IP CORE, and Internet Backbone.

· Serve as escalation point during complex outages, conducting root cause analysis, coordinating war rooms, and restoring services within SLAs.

· Resolve escalated trouble tickets from FO/NOC to meet SLA targets while minimizing third-level support involvement.

· Support second-line operations for access and distribution layers, including internet, voice, IPTV, MPLS PE/CE, and 2G/3G/4G/5G integration and troubleshooting.

· Monitor and manage BGP, MPLS, and OSPF connectivity for local ISPs, international capacity, and global DU call centers.

· Lead network quality assurance through fault/performance management, optimization, change implementation, and multi-vendor device integration (Cisco, Nokia, Huawei, Arista, Fortinet).

· Coordinate network expansions, maintenance, and upgrades in collaboration with design and infrastructure teams.

· Develop technical documentation, SOPs, incident reports, and support network planning and acceptance testing.

· Executed GPON migration of fixed network services for DU Telecom, migrating from legacy systems to Nokia Fiber Optics.

· Configured ONTs for FTTH migration, including voice, data, IPTV, and VOIP services using manual and automated tools.

· Verified service functionality and coordinated with field teams to ensure smooth migration and customer satisfaction.

· Managed post-migration trouble tickets, escalations, and maintained detailed records with regular reporting to management.

· Troubleshot network issues using HPSM and collaborated with customers, field teams, and vendors for resolution.

· Oversaw change requests, network documentation, and customer appointments while leading the care team to meet migration targets.

· Performed multiple device configurations to perform testing in NOKIA FMC project.