ADEEL RAHMANI
Riyadh
Summary
Retail Professional with over 12 years’ experience in retail, customer service, and sales. Extensive experience as a retail operator, detail oriented with strong category management, customer service, analytical, problem solving, communication, and relationship management skills. Record of accomplishment of consistently meeting and exceeding customer expectations and company goals. Core competencies include purchasing / sourcing, managing, and curating a company's products and promotional material, customer relations, employee supervision, training, operations and sales promotions.
Overview
19
19
years of professional experience
Work History
Merchandise Manager (Grocery)
Carrefour (MAF GROUP)
01.2018 - Current
- Develop the overall product category and pricing programmes
- Evaluate the new product quality and sales performance
- Examine the financial performance of products and product categories
- Customer’s insights, market trends and competitor's products
- Implement the product pricing and promotion plans
- Develop the category promotion plans
- Develop merchandise assortments for multiple brands within the Company Brands portfolio based on sales data and market trends that support the brand strategies
- Analysing sales figures and forecasting future sales volumes to maximize profits
- Identifying Optimal Vendors and Making Wise Purchasing Decisions
- Forecasting and Negotiating
- Develop a visual merchandising strategy
- Determine the product mix
Section Manager (OPSS & Grocery)
Carrefour (MAF GROUP)
01.2013 - 01.2018
- Order supplies in order to meet customer demands
- Drive sales and maximise profits
- Ensure budgets are met
- Maintain a clean and safe workplace environment and ensure standards are met
- Maintained customer relationships by providing prompt and exceptional sales and after sales service
- Ensured customer concerns are resolved with urgency and good judgment
- Participated in merchandising and promotional activities and purchasing of all merchandise and inventory via distributors, trade shows, wholesale etc
- Researched similar businesses to determine competitive advantages
- Managed all employee activities & concerns (hiring, firing, training, performance reviews etc.)
- Contributed to a 15 per cent increase in profits in the department
- Oversaw a renovation of the department & planogram
- Was voted star employee of the month
Branch Assistant Manager
Farm Superstores
01.2011 - 01.2013
- Provide professional customer service and employee support
- Conducting inventory management, supervise and train employees
- Maximize sales and ensure customer concerns is resolved with urgency and good judgment
Supervisor Collection’s (Band 1)
Citi Group
01.2007 - 01.2009
- Responsible for handling card disputes, settlements of cards, rewrite of cards, reversal of charges on cards, deal with walk-in customers query/disputes
- Delivering quality services to both internal and external in accordance with organizations service standards and team management
Sales / Verifier
Advance Technology Support (ATS) Services
01.2006 - 01.2007
- Selling insurance of ICICI Lombard by making sales call
- Verifying leads after sales, looking after team in absence of team leader and assist team leader in related jobs
Education
B.Com - marketing
01.2006
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Explorer
Languages
English
Hindi
Arabic
Personal Information
- Age: 37
- Gender: Male
- Marital Status: Married
Timeline
Merchandise Manager (Grocery)
Carrefour (MAF GROUP)
01.2018 - Current
Section Manager (OPSS & Grocery)
Carrefour (MAF GROUP)
01.2013 - 01.2018
Branch Assistant Manager
Farm Superstores
01.2011 - 01.2013
Supervisor Collection’s (Band 1)
Citi Group
01.2007 - 01.2009
Sales / Verifier
Advance Technology Support (ATS) Services
01.2006 - 01.2007
B.Com - marketing
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