ADEL ABDUL GAFOOR
Dubai,United Arab Emirates
Summary
Dynamic professional skilled in leadership and problem-solving. Exhibits strong analytical and communication abilities, ensuring effective project management. Committed to fostering organizational success through strategic planning and collaborative efforts.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Administrative & Customer Service Officer
Nass Furniture
Dubai, UAE
02.2024 - 02.2026
- Assisted team in enhancing office operations and managing budgets effectively.
- Supported new filing system implementation to improve organisation and efficiency.
- Resolved customer complaints with timely responses to maintain satisfaction levels.
- Processed orders and invoices accurately for smooth customer account management.
- Utilised CRM software to enhance customer relations and resolve queries effectively.
- Handled over 40 daily customer enquiries via phone, email, and in person to provide professional support.
- Coordinated with labour teams and supervisors to facilitate workflow of shipments and ensure client satisfaction.
Customer Service & Administrative Executive
Sharjah Airport Medical Center
Sharjah, UAE
07.2022 - 01.2024
- Oversaw customer service operations, ensuring prompt responses to inquiries.
- Managed the resolution of complaints to uphold client satisfaction levels.
- Collaborated with internal teams to deliver seamless service across various channels.
Administrator
Sharjah Airport Medical Center
Sharjah, UAE
12.2021 - 06.2022
- Streamlined operational workflows by keeping accurate records.
- Coordinated screening processes to facilitate office operations.
- Managed daily communications to support smooth functioning of office.
Operations supervisor
Excellent Impex
Calicut, India
01.2019 - 09.2021
- Assisted in planning and conducting sales visits to connect with clients.
- Maintained detailed sales records to support reporting processes.
- Helped prepare reports to evaluate performance and aid in strategic planning.
Education
Bachelor of Commerce -
Jaipur National University
Dubai, UAE 08.2019 -
High School Diploma - undefined
New Indian Model School
Sharjah, UAE 03.2015 - 03.2017
Skills
- Microsoft Office proficiency
- Spreadsheet management
- CRM and SAP expertise
- Data management and tracking
- Basic bookkeeping skills
- Technical proficiency
- Follow-up procedures
- Social media support
- Record maintenance
- Account management
ADDITIONAL INFORMATION
Languages: English, Malayalam, Hindi.
Fluent
ADDITIONAL INFORMATION
Personal Details: Valid UAE Driving License.
Certification
Customer Service Training (Sharjah Airport)
G-Operator (Windows, MS Office, Internet& Email)
Timeline
Administrative & Customer Service Officer
Nass Furniture
02.2024 - 02.2026
Customer Service & Administrative Executive
Sharjah Airport Medical Center
07.2022 - 01.2024
Administrator
Sharjah Airport Medical Center
12.2021 - 06.2022
Bachelor of Commerce -
Jaipur National University
08.2019 -
Operations supervisor
Excellent Impex
01.2019 - 09.2021
High School Diploma - undefined
New Indian Model School
03.2015 - 03.2017