ADEL ABDUL GAFOOR
Dubai,United Arab Emirates
Summary
Dynamic professional skilled in leadership and problem-solving. Exhibits strong analytical and communication abilities, ensuring effective project management. Committed to fostering organizational success through strategic planning and collaborative efforts.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Administrative & Customer Service Officer
Nass Furniture
Dubai, UAE
2024.02 - 2026.02
- Assisted team in enhancing office operations and managing budgets effectively.
- Supported new filing system implementation to improve organisation and efficiency.
- Resolved customer complaints with timely responses to maintain satisfaction levels.
- Processed orders and invoices accurately for smooth customer account management.
- Utilised CRM software to enhance customer relations and resolve queries effectively.
- Handled over 40 daily customer enquiries via phone, email, and in person to provide professional support.
- Coordinated with labour teams and supervisors to facilitate workflow of shipments and ensure client satisfaction.
Customer Service & Administrative Executive
Sharjah Airport Medical Center
Sharjah, UAE
2022.07 - 2024.01
- Oversaw customer service operations, ensuring prompt responses to inquiries.
- Managed the resolution of complaints to uphold client satisfaction levels.
- Collaborated with internal teams to deliver seamless service across various channels.
Administrator
Sharjah Airport Medical Center
Sharjah, UAE
2021.12 - 2022.06
- Streamlined operational workflows by keeping accurate records.
- Coordinated screening processes to facilitate office operations.
- Managed daily communications to support smooth functioning of office.
Operations supervisor
Excellent Impex
Calicut, India
2019.01 - 2021.09
- Assisted in planning and conducting sales visits to connect with clients.
- Maintained detailed sales records to support reporting processes.
- Helped prepare reports to evaluate performance and aid in strategic planning.
Education
Bachelor of Commerce -
Jaipur National University
Dubai, UAE 2019.08 -
High School Diploma - undefined
New Indian Model School
Sharjah, UAE 2015.03 - 2017.03
Skills
- Microsoft Office proficiency
- Spreadsheet management
- CRM and SAP expertise
- Data management and tracking
- Basic bookkeeping skills
- Technical proficiency
- Follow-up procedures
- Social media support
- Record maintenance
- Account management
ADDITIONAL INFORMATION
Languages: English, Malayalam, Hindi.
Fluent
ADDITIONAL INFORMATION
Personal Details: Valid UAE Driving License.
Certification
Customer Service Training (Sharjah Airport)
G-Operator (Windows, MS Office, Internet& Email)
Timeline
Administrative & Customer Service Officer
Nass Furniture
2024.02 - 2026.02
Customer Service & Administrative Executive
Sharjah Airport Medical Center
2022.07 - 2024.01
Administrator
Sharjah Airport Medical Center
2021.12 - 2022.06
Bachelor of Commerce -
Jaipur National University
2019.08 -
Operations supervisor
Excellent Impex
2019.01 - 2021.09
High School Diploma - undefined
New Indian Model School
2015.03 - 2017.03