Summary
Overview
Work history
Education
Accomplishments
Custom
Personal Information
Timeline
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Adel Ahmed Hassan Abdullah Al Marzouqi

Adel Ahmed Hassan Abdullah Al Marzouqi

Abu Dhabi,United Arab Emirates

Summary

A contracts manager with over 25 years of experience in project management, smart system development, transportation efficiency improvement, and ensuring compliance with legislative standards. A team player with a proven track record in optimizing operational processes, reducing costs, and maintaining the highest safety and quality standards.

Overview

27
27
years of professional experience

Work history

School Transport Contracts Manager

01.2010 - 03.2025
  • A contracts manager with over 25 years of experience in project management, smart system development, transportation efficiency improvement, and ensuring compliance with legislative standards
  • Determining school needs for buses and supervisors before and during the academic year
  • Preparing specifications booklets and scopes of work for school transport contract tenders
  • Drafting school transportation service contracts in line with the Ministry's vision and regulatory requirements from entities such as the Integrated Transport Center and Child Protection Law
  • Negotiating with external suppliers regarding contracts, defining Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure quality school transportation services
  • Establishing policies and workflows in compliance with relevant student transport laws and child protection regulations
  • Preparing operational guidelines for managing and executing student transport services
  • Monitoring school transport service providers’ performance, ensuring compliance with safety standards, regular bus maintenance, and driver and supervisor efficiency
  • Developing budget plans for school transportation contracts amounting to over AED 400 million annually
  • Overseeing provider performance monitoring operations, ensuring compliance with operational procedures and safety policies
  • Supervising payment processing for service providers based on actual performance
  • Addressing challenges and complaints from stakeholders (schools, students, and parents)
  • Making service improvement decisions based on feedback from satisfaction surveys and complaints
  • Participating in traffic and mobility planning for new school openings
  • Engaging in school transport awareness campaigns to promote safety culture among students, drivers, and supervisors
  • Organizing student transportation to major events such as Expo, which involved selecting schools and students, ensuring smooth transitions to and from schools
  • Establishing policies and procedures for school trip requests and additional bus requests

Physical Education Teacher

01.1998 - 01.2010
  • Began as a Physical Education teacher and was later assigned to manage a sports facility in addition to teaching duties
  • Actively participated in various events and activities organized by the Abu Dhabi Educational Zone
  • Was a key member of the 'Our Summer is Special' program launched in 2002, which provided valuable experience in planning, workflow design, and policy-making
  • Served as Head of Public Relations for the program for several years, responsible for student transportation logistics and geographic distribution of centers

Education

Bachelor's Degree - Physical Education

Accomplishments

  • Developing work procedures and workflow models.
  • Establishing a Customer Relationship Management (CRM) system.
  • Contributing to the development of processes ensuring proper implementation of school transport regulations.
  • Conducting awareness campaigns for schools.

Custom

Bachelor's Degree in Physical Education

Personal Information

  • Date of birth: 12/30/74
  • Marital status: Married

Timeline

School Transport Contracts Manager

01.2010 - 03.2025

Physical Education Teacher

01.1998 - 01.2010

Bachelor's Degree - Physical Education

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Adel Ahmed Hassan Abdullah Al Marzouqi