Adel Mansoor Mustafawi
Dubai,UAE
Summary
Accomplished professional with expertise in regulatory compliance with local authorities and license management across multiple jurisdictions. Demonstrates strong organizational and communication skills, proficient in strategic planning software and the Microsoft Office suite. Adept at utilizing customer relationship management systems to enhance client interactions. Committed to leveraging skills for strategic growth and operational excellence.
Overview
17
17
years of professional experience
Work history
Manager - Registration & Licensing
Dubai Aviation City Corporation - Dubai South
Dubai, UAE
03.2025 - Current
- Managed team dynamics by implementing conflict resolution strategies.
- Delivered high-quality products to increase customer satisfaction.
- Led performance reviews, identified areas for improvement.
- Implemented cost reduction measures, reduced overhead expenses.
- Boosted department efficiency by streamlining operational processes.
- Secured new business opportunities with successful networking events.
- Streamlined communication channels, enhanced internal information flow.
- Optimised resource allocation for increased profits.
- Supervised project timelines for timely completion.
- Coordinated cross-departmental collaboration for improved workflow.
- Delegated tasks efficiently to maximise productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Created classification systems to manage archives.
- Controlled resources by department or project and tracked use in [Software].
SENIOR EXECUTIVE (Registration & Licensing Department)
DUBAI Aviation City Corporation
Dubai
01.2014 - 04.2025
- Responsible for implementing and upholding a system that sets maintains and improves standards for companies’ registration and licensing
- Work with the Registration Authority to ensure that registration standards on all company’s registration and formation, renewal and amendment of their licenses are clearly documented, kept in line with best practice
- Ensure the quality assurance processes and systems used to admit and retain corporate companies to the registers, including continuing adherence to the appropriate code of conduct and specified standards, are clearly documented and kept in line with best practice
- Ensure effective processes are in place for gathering complaints and removing registrants not meeting the standards
- Work closely with the Director (Registration Licensing) to ensure that all registers are accurate and up-to-date
- Communicate with all government organization to update the activity list and requirement
- To facilitate the receipt of feedback from stakeholders to enable registration standards and systems to be improved
- Work with the Registration Authority to ensure that licensing standards are clearly documented, kept in line with best practice, and are effective in ensuring Licensed Corporate Members maintain the registers as a mark of working at a specified level of competence and conduct
- Work with the Director (Registration Licensing) to ensure the standards for registration, codes of conduct and other responsibilities of registrants are clearly communicated and easily
- Be the Corporate ambassador for DACC for registration of new companies
- Be part of the team influencing policy makers and be the main point of communication on standards and licensing
- Provide qualitative and quantitative information on the status of each Licensed Members license so the database is kept up-to-date, and the Registration Authority has the information it needs to make recommendations to the Board
- Report the status and progress of each Licensed Member against agreed standards to colleagues, managers, the Registration Authority and the Board to meet the DACC needs for monitoring and governance
- Provide all the legal advice and guidance needed by the corporate client for the registration of companies, renewal and amendment of licenses in DACC
Assistant Manager - Registration & Licensing
Dubai Aviation City Corporation - Dubai South
Dubai, UAE
03.2023 - 03.2025
- Increased staff productivity by providing comprehensive training programmes.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Provided support to manager during audits, ensuring accurate reports.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Delegated tasks to team members efficiently improving overall productivity.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
DEPARTMENT OF PLANNING AND DEVELOPMENT
Dubai
09.2008 - 01.2014
- Company Overview: PORTS, CUSTOMS, FREE ZONE AUTHORITY- TRAKHEES
- Responsible of companies registration and formation of new free zone company, through providing the client with complete and sufficient information’s about the Free Zone Company and process of how to obtain the free zone license with TRAKHEES
- Following up and providing the client with proper guidance during the registration process as required by the client
- Issuing the required documents and correspondence required by the clients with regard to formation process, as the client during the registration process like : NOC for open Bank Account , Memorandum and Article of Association , Share Certificate & Certificate of Formation
- Insuring that the proper response has been provided to the client In case of verbal inquiries or written and insuring that the right information was delivered with regard the company registration issues
- Guiding the client in case of amendment request, example: Share transfer, change of activity, change of company name & Transfer chare holder, close company, renewal license, official letter, etc
- Provide proper or the required information to the corporate client and the required steps which are to be followed by the client
- Meet the VIP CUSTOMERS, Visiting the VIP Customer to sign the legal documents
- Helping in developing the System process & make connection with the other departments by online
- PORTS, CUSTOMS, FREE ZONE AUTHORITY- TRAKHEES
CUSTOMER SERVICE EXECUTIVE
DUBAI ISLAMIC BANK
Dubai
12.2007 - 08.2008
- Responsible for assisting the Customer Service Supervisor in providing supervision leadership and control of team members; conduct orientation and on the job training for new employees; maintain standards of customer service, products and services in the daily operations
- Responsible for delivering a world class customer service that meet and exceed customer expectations, in order to create customer loyalty so that Emirates Bank becomes first choice of customers
- Executed daily operations of handling – Account Opening / Closing – Savings –Current –Special & Investment Accounts, Cash Management / Money Transfer/ coordinating with various banks for matters such ATM Cards, Check- Books Requests, Draft Checks, Lost/Stolen Cards, Statement Requests, including managing the customers queries and complaints related to Retail Banking Products of the Bank and to ensure efficient and profitable operation by resolving customer problems and complaints
- Report to the Customer Service Supervisor
- Consistently exceeded Service and Quality daily, monthly targets
- Ensured that the service standards of Bank are met and maintained and no undesirable business is sourced
- Provide truly professional customer service to achieve a high level of customer satisfaction and retention and overall financial performance
- Safeguarded the Bank and the customers by detecting, preventing and reporting any fraudulent activity by following audit and money laundering deterrence guidelines
- Implemented customer service management strategies/ service standards for Superior Service delivery
- Prepared periodic reports for management
- Developed the ability to be caring, warm and courteous to all customers regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination
- Ensure Service Level Agreements in the Customer Service Department are strictly followed for customer satisfaction
Education
Bachelor of International Business -
Dubai Men’s College
Diploma in Information Technology (IT) - undefined
Dubai Men’s College
IELTS (International English Language Certificate) - undefined
Integrated Management Services
ISO 45001:2018 & ISO 14001:2015 - undefined
Integrated Management Services
Skills
- Regulatory Compliance with local authorities
- License Management across multiple jurisdictions
- Strong Organizational and Communication Skills
- Strategic planning software
- Microsoft office suite proficiency
- Customer relationship management systems
Languages
English
Arabic
Personal Information
- Date of birth: 05/01/87
- Nationality: Emirati
Accomplishments
A certificate of appreciation and thanks from the Executive Office for the success in achieving one of the most important strategic goals of the state.
Awarded a certificate of recognition by Dubai South for outstanding contributions to digital transformation projects in management
Honored with a certificate and Expo 2020 medal for active involvement in delivering and completing the global event
Timeline
Manager - Registration & Licensing
Dubai Aviation City Corporation - Dubai South
03.2025 - Current
Assistant Manager - Registration & Licensing
Dubai Aviation City Corporation - Dubai South
03.2023 - 03.2025
SENIOR EXECUTIVE (Registration & Licensing Department)
DUBAI Aviation City Corporation
01.2014 - 04.2025
DEPARTMENT OF PLANNING AND DEVELOPMENT
09.2008 - 01.2014
CUSTOMER SERVICE EXECUTIVE
DUBAI ISLAMIC BANK
12.2007 - 08.2008
Diploma in Information Technology (IT) - undefined
Dubai Men’s College
IELTS (International English Language Certificate) - undefined
Integrated Management Services
ISO 45001:2018 & ISO 14001:2015 - undefined
Integrated Management Services
Bachelor of International Business -
Dubai Men’s College
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