Adel Mohamed Khairy
Summary
I'm a seasoned professional in the field of customer service , with over than 6 years of experience. consistently strive to achieve the highest levels of customer satisfaction by delivering exceptional and tailored service. With exceptional communication and problem -solving skills, and an ability to efficiently handle high- value clients, I've successfully built strong relationships and delivered tangible results throughout my career. committed to providing an outstanding customer experience and contributing to the company's success through superior customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
High-Value Customer Service Representative
Etisalat UAE
10.2021 - Current
- Provide support and assistance to customers through various communication channels, including phone , email and live chat , to address their inquiries and issues.
- Receive and log complaints and suggestions from customers, directing them to the relevant departments for timely and effecting resolution.
- Provide necessary information and guidance to customers regarding the company's products and services, as well as introduce current offers and discounts.
- Update customer data in the company's database, ensuring accuracy and confidentiality of information.
- Work towards achieving desired levels of satisfaction by delivering outstanding and dedicated customer service, and meeting individual and team performance goals.
- Collaborate with team members and other departments within the company to continuously improve and develop customer service operations.
- Contribute to the preparation of regular reports on customer service performance and customer feedback, providing suggestions for process improvements and enhancing the customer experience.
- Adhere to company policies and procedures related to customer service, and strive to achieve required standards of quality and efficiency.
Travel Agent
Teleperformance Egypt
08.2018 - 10.2021
- Offer specialized travel consultations and furnish accurate information to clients regarding divers travel destinations, encompassing hotels, flights , transportation and tourist activities.
- Efficiently manage travel reservations for clients, including issuance of airline tickets, hotel bookings, and facilitating essential car rentals for journeys.
- Provide prompt support and assistance to clients during exigencies or modifications in travel plans, such as flight disruptions or cancellations.
- oversee and coordinate the logistical aspects of clients' trips, including arrangements for transportation to and from airports, as well as hotel accommodations.
- Ensuring post-booking satisfaction by addressing any concerns or grievances that may arise during clients' travels, thereby enhancing overall customer experience.
- Assist clients in procuring travel visas and offer p
English Teacher
Modern Academy School
09.2016 - 07.2018
- Develop and implement engaging lesson plans that align with the school's curriculum and educational standards.
- Foster a positive and inclusive learning environment conductive to effective teaching and student engagement.
- Teach English language skills including reading, writing, listening, and speaking to students of varying proficiency levels.
- Assess student progress through formative and summative evaluations providing constructive feedback to support their academic growth.
- Differentiate instruction to meet the diverse learning needs and styles of individual students, including those with special education requirements.
HR Recruiter
Concentrix
07.2015 - 08.2016
- Collaborate with hiring managers to identify staffing needs and develop comprehensive job descriptions and specifications.
- Utilize various sourcing methods, including online job boards, social media platforms, and networking events, to attract qualified candidates.
- Screen resumes and conduct initial interviews to assess candidates' qualification, skills, and fit for the organization.
- Coordinate and schedule interview between candidates and hiring managers, ensuring a seamless recruitment process.
Education
Bachelor of Arts - English literature and translation
Minya University
Egypt , Minya07.2014
Skills
- Customer relationship management ( CRM )
- Communication
- Interpersonal
- Multitasking
- Detail-oriented
- Client management
- Customer service
- Complex problem resolution
- Adaptability
- Recruitment lifecycle management
- Software maintenance
- MS( Excel , Powerpoint)
- Amadeus and Sabre GDS
Certification
- Licensed on boarding specialist and recruiter - October 2015
- IATA License - August 2018
- IELTS- September 2014
Languages
English
Master or proficient
C2
Dutch
Elementary (A2)
Arabic
Bilingual or Proficient (C2)
Practical skills
- Exceptional communication skills
- Strong problem-solving abilities
- Effective interpersonal skills
- Keen on detail
- Advanced customer service expertise
- Robust organization competence
- Proficiency in multitasking
- Recruitment lifecycle management proficiency
Timeline
High-Value Customer Service Representative
Etisalat UAE
10.2021 - Current
Travel Agent
Teleperformance Egypt
08.2018 - 10.2021
English Teacher
Modern Academy School
09.2016 - 07.2018
HR Recruiter
Concentrix
07.2015 - 08.2016
Bachelor of Arts - English literature and translation
Minya University
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