Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Adel Qaid

Adel Qaid

Abu Dhabi,United Arab Emirates

Summary

Dedicated professional with a strong focus on customer service excellence and executive support. Demonstrates expertise in speedy response creation, listening to customers' needs, and handling customer queries with precision. Proven track record in quality assurance, shipment tracking, and service execution monitoring, ensuring seamless customer transactions and support for both customers and staff. Committed to enhancing operational efficiency while maintaining high standards of service quality.

Overview

18
18
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Customer service manager

Emirates Post
Abu Dhabi, United Arab Emirates
11.2007 - 06.2025

Customer service professional 18 years with strong communication skills and problem-solving abilities, seeking a role in customer service execution to ensure a seamless and exceptional client experience.

  • Maintained a clean and organised workspace, contributing to an effective work environment.
  • Balanced multiple tasks simultaneously without compromising on quality of service.
  • Ensured minimal wait times by prioritising tasks effectively during peak hours.
  • Coordinated with other departments for efficient problem resolution.
  • Provided accurate information to customers, which resulted in fewer returned orders.
  • Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
  • Delivered exceptional service to increase customer loyalty.

Education

High School Diploma -

Tanb Secondary school for boys
Ras al-Khaimah, Imarat Ra's al Khaymah
01.2004 - 05.2005

Skills

  • Customer Service
  • Customer service excellence
  • Speedy response creation
  • Listening to customers' needs
  • Customer transactions
  • Service execution monitoring
  • Executive support
  • Customer queries
  • Shipment tracking
  • Customer and staff support
  • Quality Assurance

Languages

Arabic
Native
English
Intermediate

Affiliations

  • Running Races
  • Traveling

Certification

ICDL Certificate 2 SEP 2007

Parcel and Inquiries 20 -21 Jul 2008

Count On Us 24 Feb - 4 MAR 2008

EMS Service 13 APR 2008

Customer Service Medal 27 APR -1 MAY 2008

Environment Health and Occupational Safety 1 -3 JUN 2014

Functional Integration 30 AUG - 1 SEP 2015

Six Sigma 1-3 FEB 2016

Mirsal Parcels Session 25-26 JUN 2018

Customer Happiness 25-26 FEB 2019


Timeline

Customer service manager

Emirates Post
11.2007 - 06.2025

High School Diploma -

Tanb Secondary school for boys
01.2004 - 05.2005

Similar Profiles

Create profile
Adel Qaid