Adel Fahmy Mohamed Ismael
Abu Dhabi
Summary
Focused Restaurant General Manager with 20 years of experience with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company goals and meeting business objectives. Recognized for assessing operational needs and developing solutions to save costs by 2 %, improve revenues and drive customer satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Kuwait Food Company, KFC Kentucky fried chicken, Americana UAE
01.1996 - Current
- Hired, trained and managed 20-35 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 90% to 98%
- Introduced employee recognition programs that reduced staff turnover by 2%
- Improved efficiency and sequence of service, reducing waiting times by 3 minutes per guest
- Utilized excel 365 to manage payroll for 30 restaurant staff with 99% accuracy
- Achieved financial goals through rigorous restaurant budgeting and forecasting
- Reduced labor costs by 4% while maintaining excellent service and profit levels
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Public Relations Specialist
Tourist Village
01.1992 - 01.1994
- Boosted public image for target audiences using multiple engagement platforms
- Set standards for outgoing content, producing templates and examples
- Coached and mentored public relations staff to maintain leading company reputation
- Maintained consistent brand voice and style across content
- Monitored team budgets and forecasts to deliver against annual targets
- Defended brand reputation, capturing 1% reduction in negative reviews coverage in 5 months
- Grew adult audience by 5 % in 8 months through surveys
Education
MBA -
IELTS Certification
Abu Dhabi, United Arab Emirates12.2023
Master of Arts - Business Administration
Atlanta University
05.2017
Bachelor of Science - Education Social Work
Higher Institute of Social Work
05.1991
Skills
- Sales forecasting, budget planning and execution
- Material and resource allocation
- Waste reduction and management
- F&B auditing, inventory and record keeping
- Flex Catering
- Performance and wage reviews
- Strong work ethic
- Results-orientated
- Passion for customer satisfaction and customer service training
- Employee management and labor scheduling
Certification
Certified Food Safety Handling, Syscom College ADFCA UAE
International Drivers Licensed
Additional Information
- AWARDS , Sales achievement & ROI Operation standard ROCC audit
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Restaurant General Manager
Kuwait Food Company, KFC Kentucky fried chicken, Americana UAE
01.1996 - Current
Public Relations Specialist
Tourist Village
01.1992 - 01.1994
MBA -
IELTS Certification
Master of Arts - Business Administration
Atlanta University
Bachelor of Science - Education Social Work
Higher Institute of Social Work
Certified Food Safety Handling, Syscom College ADFCA UAE
International Drivers Licensed
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