Adelina Toshkova Todorova
Dubai
Summary
Results-oriented professional with over 15 years of experience in customer service, team leadership, and operational management. Demonstrates expertise in building and leading high-performing teams, ensuring compliance with organizational standards, and delivering exceptional client satisfaction. Adept at handling multiple projects simultaneously with a high degree of accuracy and efficiency. Fluent in English and Bulgarian.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Representative
Be You Clinic
05.2023 - 02.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Reception In-Charge
Be You Clinics
05.2021 - 05.2023
- Supervised front desk operations, ensuring a seamless and professional experience for clients and visitors
- Trained and mentored new staff members, enhancing team efficiency and identifying sales opportunities
- Developed and implemented operational standards to optimize reception area performance
- Handled departmental issues with efficiency, reducing client complaints by 15% within the first year
- Monitored and motivated the reception team, fostering a culture of excellence and teamwork
- Coordinated closely with clinical staff to ensure smooth patient flow and adherence to schedules
Flight Attendant
Emirates Airlines
12.2011 - 01.2021
- Ensured passenger safety and comfort during long-haul and international flights
- Conducted safety demonstrations and pre-flight checks to verify emergency equipment functionality
- Managed in-flight conflicts and medical emergencies with professionalism and care
- Collaborated with the flight deck and cabin crew to ensure smooth operations
- Delivered exceptional customer service, contributing to a 98% passenger satisfaction rating
Flight Attendant
Bulgarian Air Charter
05.2008 - 10.2011
- Delivered safety briefings and performed pre-flight checks for short- and medium-haul flights
- Provided exemplary customer service to passengers, building rapport and addressing their needs
- Resolved passenger issues promptly, ensuring compliance with airline policies and regulations
Sales Assistant
Duty-Free Shop
09.2005 - 12.2007
- Assisted customers in locating and purchasing products, achieving a 20% increase in daily sales
- Built strong customer relationships through active listening and personalized recommendations
- Streamlined checkout processes, reducing transaction times by 10%
Education
Bachelor's Degree - International Relationships
South West University 'Neophit Rilski'
01.2008
Graduated -
St. Sofia English Language School
01.2003
Skills
- Team Leadership and Training
- Customer Service Excellence
- Operational Management
- Problem Resolution
- Client Communication
- Multitasking and Time Management
- Compliance and Safety Procedures
Certification
- First Aid and CPR Certification
- Aviation Safety and Security Training
- Customer Service Excellence Certification
- Interior Design diploma
Languages
Bulgarian
English
Personal Information
- Nationality: Bulgarian
- Marital Status: Married
Timeline
Sales Representative
Be You Clinic
05.2023 - 02.2024
Reception In-Charge
Be You Clinics
05.2021 - 05.2023
Flight Attendant
Emirates Airlines
12.2011 - 01.2021
Flight Attendant
Bulgarian Air Charter
05.2008 - 10.2011
Sales Assistant
Duty-Free Shop
09.2005 - 12.2007
Graduated -
St. Sofia English Language School
Bachelor's Degree - International Relationships
South West University 'Neophit Rilski'
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