Adel Omar Ibrahem Sallam
Fujairah
Summary
More than twelve years of experience in the field of economic licensing and government services, development, preparation and linking of related programs, Eight years mainland (Fujairah Municipality) plus four years free zone ، In addition to fifteen years’ experience in hotel management.
Overview
34
34
years of professional experience
Work History
Operation Manager
Creative City - Fujairah Media Free Zone
12.2019 - Current
- Responsible for all transactions done in Creative City and ensuring that they are done in an appropriate, cost-effective way and in accordancce withe the rules and regulations of the Free Zone; and also responsible for all documents and certificates issued by Creative City, such as commercial licenses, Visas, Est Cards, Pre-approvals, Client Certificates & NOC.
- Coordination with the MOE in procedures, connectivity, and unification of commercial activities.
- Interviewing and hiring employees.
- Training employee.
- Assisting management in performing and modifying organizational chart.
- Supervising and participating in the appraisals done for the team.
- Improving operational management systems, processes and best practices.
- Helping the organization’s processes remain legally compliant.
System Analyzer
ESSBC
07.2018 - 12.2019
- Examine and evaluate current system of the company.
- Liaise with users to track additional requirements and feature and modify the current system accordingly.
- Collaborate with IT team and developers to produce new systems.
- Stay up-to-date with current technologies and technical developments to compete with the competitive market.
Coordinator of Commercial License Section
Fujairah Municipality
03.2011 - 06.2018
- Responsible for the settings, performance review and development of the BLS license program.
- Responsible for coordination and integration with all internal and external bodies
- System administrator for (Rukhsati) application.
- Responsible of Back office for CBLS program for Economic Names and ISIC 4 activities.
Operation Manager
Gioia Hotels & Resorts, Red Sea
11.2008 - 10.2010
- Working and responsible for all Company projects in Sharm El Shiekh, Hurghada and Marsa Allam.
- Planning and organizing events in the Hotel.
- Developing new marketing strategies and communicating with customers as well as enforcing health and security standards.
- Ensure customer satisfaction and quality of service provided.
Resident Manager
Sea View Hotel
11.2004 - 09.2006
- Management and supervision of hotel operation and coordination with senior management and government agencies.
- Assisting the General Manager to run the hotel.
- Handling Financial matters of the hotel including budget forecasting and control and training staff to correctly deal with the financial side of customer service.
- Setting a good example of service excellence to those under my authority.
- Supervising the efficient operation of the front desk.
- Training and supervising reception staff.
Accountant
Tameem Company
04.2004 - 10.2004
- Responsible for company accounts, financial obligations and bank accounts.
- Managing all accounting transactions.
- Preparing budget forecasts.
- Publishing financial statements on time.
- Handle monthly, quarterly and annual closings.
- Reconcile accounts payable and receivable.
- Ensure timely bank payments.
- Compute taxes and prepare tax returns.
- Audit financial transactions and documents
- Reinforce financial data confidentiality and conduct database backups when necessary
- Comply with financial policies and regulations
Reservation Manager
Aida Hotel
01.2002 - 03.2004
- Handling the responsibility of the front office desk and managing the Hotel’s reservations.
- Ensuring that all staff members assigned to handle reservations are familiar with the process and can handle common problems that may arise.
- Checking in with guests who have already made reservations to confirm they will be coming or if there are any other issues with their stay (such as lost luggage).
- Keeping up with trends in the hospitality industry so they can adjust our policies accordingly.
Book Shop
Private Business
07.1999 - 12.2001
- Managing the Book shop and buying books that would be of interest to clients.
Office Manager of the General Manager
Aida Hotel
01.1998 - 06.1999
- Organizing interviews, files and organizing the secretarial work.
- Taking inventory of office supplies and order more if needed.
- Helping establish and maintain office procedures
- Assisting senior management team when needed
- Schedule meetings and appointments.
- Provide general support to visitors.
- Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements).
- Plan in-house or off-site activities, like parties, celebrations and conferences.
Boat Manager
Dolphino Boat ( Safari Boat )
01.1994 - 12.1997
- Manage the boat, organize its trips and supervise the boat crew.
- Efficiently address member and guest inquiries and concerns and resolve conflicts.
- Conduct regular dock maintenance
Receptionist & Front Office Cashier
Aida Hotel
03.1990 - 09.1993
- Performing this job in the summer due to studing.
- Scheduling guest reservations.
- Assisting guests with checking in and out of the hotel.
- Handling various administrative tasks, such as creating invoices and maintaining guest records.
- Greeting all guests and assisting them with check-in and check-out.
- Responding to all guest questions and requests
Education
Course in process documentation and process reengineering -
1.2014
course in the training of inspectors -
2.2013
course in judicial control laws -
10.2012
course in the preparation and drafting of correspondence and administrative reports -
10.2012
Bachelor of Accountancy -
Banha Commercial University
Egypt4.1991
Hight School -
Ganiklies Commercial High School
Alexandria, Egypt1987
Skills
BLS – CBLS For Trading License Program
Rukhsati App Fujairah Municipality trading license
Windows XP – MS Office 2010
Customer Services
Opera system
Fidelio 620 HMS
Able to work as a Trainer
Public relation
File management System
Additional Information
- Driving license: Valid driving license - Fujairah
Training / Courses
• Introductory course on VAT 4/2018
• Course in process documentation and process reengineering 1/2014
• course in the training of inspectors 2/2013
• course in judicial control laws 10/2012
• course in the preparation and drafting of correspondence and administrative reports 10/2012
• ICDL April 2012
• American Hotel & Lodging Educational Institute
• Certified Hospitality Department Trainer June 2003
• Berlitz Language Center
• Italian Language Level 5 1998
Personal Information
Gender: Male
DOB: August -18 – 1971
Marital status: Married , Two Children
Nationality: Egyptian
Driving license: Valid driving license - Fujairah
Timeline
Operation Manager
Creative City - Fujairah Media Free Zone
12.2019 - Current
System Analyzer
ESSBC
07.2018 - 12.2019
Coordinator of Commercial License Section
Fujairah Municipality
03.2011 - 06.2018
Operation Manager
Gioia Hotels & Resorts, Red Sea
11.2008 - 10.2010
Resident Manager
Sea View Hotel
11.2004 - 09.2006
Accountant
Tameem Company
04.2004 - 10.2004
Reservation Manager
Aida Hotel
01.2002 - 03.2004
Book Shop
Private Business
07.1999 - 12.2001
Office Manager of the General Manager
Aida Hotel
01.1998 - 06.1999
Boat Manager
Dolphino Boat ( Safari Boat )
01.1994 - 12.1997
Receptionist & Front Office Cashier
Aida Hotel
03.1990 - 09.1993
Course in process documentation and process reengineering -
course in the training of inspectors -
course in judicial control laws -
course in the preparation and drafting of correspondence and administrative reports -
Bachelor of Accountancy -
Banha Commercial University
Hight School -
Ganiklies Commercial High School
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