Summary
Overview
Work History
Education
Skills
Timeline

Adey Awad Abualia

Dubai

Summary

Proficient Projects management with extensive experience successfully driving projects to completion. Skilled in overseeing technical staff, ensuring projects are completed on schedule, within budget, and according to specifications. Experienced in system integrations and API, focusing on designing and implementing seamless integration solutions. Committed to building and maintaining strong relationships with clients, serving as their primary point of contact and providing exceptional customer service. Capable of identifying opportunities to upsell or cross-sell products and services by understanding clients' business goals and challenges.

Overview

13
13
years of professional experience

Work History

Business Account and Project Manager, Operation Manager

Zenith Technologies
Dubai
07.2020 - Current
  • Develop and initiate projects, manage costs, and monitor performance
  • Meet project deadlines without compromising build quality or workplace safety
  • Maintain relationships with material vendors to reduce costs and diversify capabilities -
  • Achieve project deadlines by coordinating with contractors to manage performance
  • Contribute to the acquisition of new customers through referrals and recommendations
  • Build long-term relationships with customers, actively listen to feedback, address concerns, and provide exceptional customer service
  • Report directly to the CTO as a valued member of the R&D team, bringing extensive experience in product development
  • specialized knowledge in cutting-edge technologies such as AI, drones, automation, IoT, machine and deep learning, and exhibit expertise in servers and other devices -
  • Update operational methods and oversee operation procedures for improved efficiency

RUC Operation Manager

"Darb" Toll Gate System for Atlas, Road User Charges
Abudhabi
10.2019 - 07.2020
  • Oversee day-to-day operations of the Road User Charge (RUC), maintaining communication with stakeholders and reporting operational KPIs
  • Notify the Maintenance Team to ensure proper system operation - Supervise road gantry Variable Message Signs (VMS) for informing travelers about special events
  • Supervise data entry personnel responsible for account management and RUC user functions
  • Manage image review operators handling video transaction processing -
  • Supervise dispute resolution staff and manage disputes reported through customer service and call center

Projects Engineer

Zenith Technologies
Dubai
06.2015 - 10.2019
  • Specialize in system integration, analyzing requirements, designing integration architectures, developing APIs, and implementing integration solutions - Understand customer needs and provide tailored solutions and systems - Thoroughly examine blueprints, make necessary on-site changes, and calculate equipment and costs - Oversee infrastructure, installation, and programming operations while ensuring timely completion - Install and maintain ANPR/LPR systems - Identify and resolve problems for new and existing systems
  • - Successfully completed projects for well-known authorities and entities, including Dubai Police "RASD" project and Ajman Police "Ajman Dar Al aman" project
  • As part of task assigned by top management to me, successfully
    developed business with Emaar “MBR boulevard”, Global Village,
    Nakheel “The Palm Jumeirah”, Dubai properties “JBR”, Meraas “City
    Walk” and “La Mer”

Sales Engineer

Golden Plan
Amman
09.2013 - 05.2015
  • Manage technical integration, systems engineering program management, customer support, and program management - Prepare cost estimates and bid documents based on customer RFPs and project manager consultations - Support market research, metrics, requirements development, and risk management - Design, engineer, install, test, and commission ELV systems, including BMS, fire alarm systems, public address, AV, CCTV, access control, and structured cabling systems - Collaborate with engineers and architects to ensure proper integration of ELV systems into building design - Coordinate subcontractor work to ensure adherence to design specifications and project requirements - Prepare installation documents, technical documents, work method statements, implementation plans, and technical write-ups while following bid instructions - Assist clients, consultants, and contractors with technical assistance and clarification

Engineer

Middle East Technology Services
Amman
09.2010 - 09.2013
  • Set up and maintain intrusion detection and alarm systems - Install and maintain CCTV systems in various settings - Install, test, commission, and maintain access control, time and attendance, and intercom systems - Install and maintain automatic gate barriers - Prepare programming manuals for engineers - Provide installation and maintenance support for new systems and solutions

Education

Certificated -

Certification

- Awarded Certificate of appreciation from Dubai Police Operation Department -2021

- Awarded Certificate of appreciation from Dubai Police Transport and Rescue-2019

- Project Management Professional (PMP)

- Cisco Certified Network Associate (CCNA)

-Technical and sales training from Axis, Avigilon, Hikvision, milestone.

Bachelor of Computer Engineering - undefined

Alhussin Bin Talal University
2010

General Secondary Certification - undefined

Sweileh Secondary School
2005

Skills

  • Relationship building
  • Effective communication
  • Strategic thinking
  • Problem-solving
  • Customer-focused mindset
  • Python, C, Java, NET, JavaScript, PHP
  • Oracle, Vertica, SQL databases
  • Microsoft Windows, DOS, Linux, CentOS operating systems
  • Project management
  • Excellent presentation skills
  • Analytical, interpersonal, and critical thinking skills
  • Continuous professional improvement
  • Adaptability and continuous learning
  • Team player
  • ITS, VMS, UTMC
  • Requirements analysis
  • Extra Low Voltage
  • Inspection and testing
  • Efficient delegation
  • Team building and leadership
  • ANPR/LPR systems
  • Radar (mobile/stationary)
  • Networking (servers, wireless, access points, switches, and routers)
  • Security systems (intrusion system, CCTV system, access control system, anti-shoplifting system)
  • Audio Video System
  • AI and machine learning
  • System integration expertise
  • API integration
  • Project planning and development

Timeline

Business Account and Project Manager, Operation Manager - Zenith Technologies
07.2020 - Current
RUC Operation Manager - "Darb" Toll Gate System for Atlas, Road User Charges
10.2019 - 07.2020
Projects Engineer - Zenith Technologies
06.2015 - 10.2019
Sales Engineer - Golden Plan
09.2013 - 05.2015
Engineer - Middle East Technology Services
09.2010 - 09.2013
Certification - Certificated ,
Alhussin Bin Talal University - Bachelor of Computer Engineering,
Sweileh Secondary School - General Secondary Certification,

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Adey Awad Abualia