Adham Abou El Nasr
Abu Dhabi,United Arab Emirates
Summary
Motivated and dedicated Assistant Patient Experience Officer with one year experience of professional experience supporting patient-centered care in a fast-paced healthcare environment. Skilled in patient rounding, service recovery, and managing feedback to ensure a positive and seamless patient journey. Experienced in communicating effectively with patients, families, and multidisciplinary teams to address concerns promptly and professionally. Known for strong empathy, attention to detail, and a commitment to enhancing patient satisfaction in alignment with hospital quality standards. Demonstrates reliability, professionalism, and a proactive approach to improving the overall patient experience while maintaining a compassionate and respectful environment.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Patient Experience Officer
SKMC
Abu Dhabi
12.2024 - Current
I started as a volunteer for 6 months before becoming a assistant patient experience officer, from December 2024 until I was selected for a permanent position on May 2025.
Travel Consultant
Nirvana Travel & Tourism (Nirvana Holding)
Abu Dhabi
01 2024 - 09 2024
Community Manager
9Yards Communications (Nirvana Holding)
Abu Dhabi
11 2021 - 12 2023
Assistant Contractor
Corniche Hospital Internship
Abu Dhabi
01.2020 - 02.2020
HR Assistant
SKMC Internship
Abu Dhabi
07.2019 - 08.2019
Business Operations Assistant
Nirvana Travel and Tourism Internship
Abu Dhabi
06.2018 - 07.2018
Education
Masters - Digital Marketing and Business Transformation
Rome Business School
Rome 10.2022 - 10.2023
Bachelors of Science - Business Administration
New York Institute of Technology
New York 01.2016 - 05.2021
Skills
- Supported the delivery of excellent patient experience by addressing concerns promptly and professionally
- Conducted daily patient rounds to gather feedback on comfort, care quality, and service needs
- Coordinated with nursing, medical, and administrative teams to resolve patient issues efficiently
- Ensured patient rights, confidentiality, and hospital policies were respected at all times
- Documented patient feedback accurately and contributed to service improvement plans
- Assisted in analyzing patient satisfaction data to identify service gaps and trends
- Facilitated communication between patients, families, and healthcare providers
- Participated in patient-centered initiatives and quality improvement programs
- Supported complaint handling processes, ensuring timely follow-up and resolution
- Educated patients and families on hospital services, processes, and support resources
- Helped coordinate patient-related events, awareness days, and hospital engagement programs
- Assisted with updating patient experience guidelines and internal service protocols
- Collaborated with multidisciplinary teams to improve patient flow and comfort
- Promoted a culture of compassion, respect, and service excellence among staff
- Maintained detailed records and prepared reports for senior management on patient experience metrics
- Assisted in implementing new patient experience initiatives aimed at improving overall hospital satisfaction scores
- Supported training for frontline staff on communication, empathy, and service-excellence standards
- Helped streamline patient flow by identifying bottlenecks and coordinating with relevant departments
- Designed and executed customized travel itineraries tailored to client preferences and budgets
- Advised clients on destinations, travel requirements, and visa regulations
- Managed end-to-end reservations including flights, hotels, transportation, and tours
- Handled GDS/booking systems efficiently to secure accurate and timely reservations
- Delivered exceptional customer service, resulting in high client retention and referrals
- Resolved travel issues such as cancellations, delays, and rebookings with minimal disruption to clients
- Processed payments, issued invoices, and maintained accurate financial and customer records
- Stayed up to date on global travel trends, safety guidelines, and market developments
- Negotiated with suppliers to secure competitive rates for clients
- Ensured compliance with travel policies, documentation, and industry standards
- Provided after-sales support and follow-up to maintain client satisfaction
- Promoted travel packages, seasonal offers, and destination deals to increase sales
- Demonstrated strong communication and interpersonal skills when handling diverse client needs
- Collaborated with internal teams to deliver smooth travel experiences for corporate and leisure travelers
- Consistently achieved monthly sales targets and contributed to overall office performance
- Built long-term client relationships through consistent follow-up and personalized service
- Managed group bookings and coordinated logistics for corporate, leisure, and special-event travel
- Utilized problem-solving skills to navigate last-minute changes and ensure uninterrupted travel plans
Languages
English
Fluent
Arabic
Native
Timeline
Assistant Patient Experience Officer
SKMC
12.2024 - Current
Masters - Digital Marketing and Business Transformation
Rome Business School
10.2022 - 10.2023
Assistant Contractor
Corniche Hospital Internship
01.2020 - 02.2020
HR Assistant
SKMC Internship
07.2019 - 08.2019
Business Operations Assistant
Nirvana Travel and Tourism Internship
06.2018 - 07.2018
Bachelors of Science - Business Administration
New York Institute of Technology
01.2016 - 05.2021
Travel Consultant
Nirvana Travel & Tourism (Nirvana Holding)
01 2024 - 09 2024
Community Manager
9Yards Communications (Nirvana Holding)
11 2021 - 12 2023