Adham Hazaineh
Amman
Summary
Strong decision-making and problem solving skills Able to motivate and lead others in a team environment Bank reconciliation Account Receivable, Account Payable Budget analysis and statistical reporting SAP and TM1 systems expert.
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in both Finance and Outsourcing industries. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Team Manager
WEBHELP-Concentrix
09.2020 - Current
- Company Overview: WEBHELP-Concentrix is an integrated solutions and technology company specialized in outsourcing business
- Managing 2 projects during my period
- Performing daily analytical and operational reporting
- Live monitoring of projects results
- Schedule planning according to volume and business needs
- Performing 1:2:1 monthly session with agents, discussing performance, quality and personal growth
- Performing quality evaluations on weekly basis
- Handling all client’s meetings and requirements
- Preparing WBR’s and MBR’s to present our performance during client’s meetings
- Create a handbook for each project from templates, procedures, mapping processes, escalations, and technical system knowledge
- Handling agents request, Inquires, annual vacations, leaves, etc
- Updating all client sheets on daily and weekly basis, refunds, returns, claims
- Handling 3rd party meetings such as warehouse, carrier companies to ensure smooth business cycle and achieve targets
- Forecast analysis to create a suitable plan covering all business needs
- Responsible of training new agents, conducting PIPs when needed
- Ensure achieving all KPI’s and SLA’s targets
- Handling all agents’ escalations and provide the needed advise and support
- Weekly team meetings with agents to discuss pending cases or new procedures
- Participating in the global quality calibration on quarterly basis
- Preparing all internal reporting for internal management with achievements, highlight, lowlight, challenges and upcoming activities
- WEBHELP-Concentrix is an integrated solutions and technology company specialized in outsourcing business
- Tools: Confluence, OMSpro, Magento, Freshdesk, DTMS control, TAM, Quality Sellbytel, Pulse, Slovenow, Adyn + Checkout + Globale-E, SalesForce, Exairon, Ziow, Excel + Powerpoint
Leasing Supervisor
Comprehensive Leasing CO.
08.2018 - 09.2020
- Company Overview: Comprehensive Leasing CO
- Is a financial and professional service Firm specializing in providing high quality leasing services
- Approve loans within specified limits and refer loan applications outside those limits to management for approval
- Support other leasing officers with their applications, Training new officers, supervising negotiations
- Auditing other officers applications before handed over to branch manager
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Review and update credit and loan files
- Review loan agreements to ensure that they are complete and accurate according to policy
- Compute payment schedules
- Work with clients to identify their financial goals and to find ways of reaching those goals
- Confer with underwriters to aid in resolving mortgage application problems
- Negotiate payment arrangements with customers who have delinquent loans
- Comprehensive Leasing CO
- Is a financial and professional service Firm specializing in providing high quality leasing services
Accountant
MAPFRE
10.2014 - 08.2018
- Company Overview: MAPFRE is a multinational insurance & Reinsurance company based in Madrid
- Perform a variety of professional accounting functions supporting operations; maintain accuracy of general, revenue, and expenditure ledgers and subsidiary financial systems
- Provide assistance in the development of the annual budget; assist in preparation of bank reconciliations and related journal entries for a variety of accounts
- Prepare a variety of monthly, periodic, and annual financial and statistical reports and account summaries
- Assist in preparation of year-end closings and accompanying financial reports
- Provide responsible staff assistance to management staff; perform special department projects as assigned
- Follow up with the clients making invoices, SOA, on monthly basis
- Posting all necessary movements on time
- Creating client analysis reports using excel (P&L)
- Closing the department on monthly basis and reporting to Spain
- Making all needed payments to our providers & clients (Accounts Payable)
- Bank reconciliation
- Accounts Receivable
- Collections Specialist
- MAPFRE is a multinational insurance & Reinsurance company based in Madrid
Customer Service Representative (Medical & Road Side Assistance)
MAPFRE
01.2013 - 09.2017
- Company Overview: MAPFRE is a multinational insurance company based in Madrid
- Implemented a preliminary healthcare education program which proved to be highly successful in providing patients and families with procedural information
- Obtain patient information such as demographics and medical histories and ensure that they are properly recorded
- Reduced patient inflow by 50% by introducing an online appointment scheduling system which also resulted in high patient satisfaction
- Verify insurance plans and coverage by creating and maintaining liaison with insurance company personnel
- Review patients’ medical information such as prescriptions for verification and updating purposes
- Followed-up with doctors and other medical professionals to obtain necessary information in order to complete records
- Provide support to patients by educating them on registration and admission procedures
- Collaborated with delivery, sales, respiratory and billing teams to ensure appropriate coordination between departments
- MAPFRE is a multinational insurance company based in Madrid
Trainee Accountant
Clear Solutions for Audit and Financial Services
03.2012 - 12.2012
- Performed financial audits to ensure that financial statements were fairly presented
- Performed tests of internal controls to ensure effectiveness
- Tested account balances
- Prepared management reports on audit findings regarding the state of the company’s record
- When requested by a regulatory agency to perform an audit, reported any evidence to support concerns or suspicions of impropriety
- Evaluated controls and procedural standards at client site
- Performed review of accounting, payroll and purchasing records, searching for errors or fraud
- Provided accurate report to management
- Focused on risk management and internal control procedures
Education
Bachelors - Business Administration (Accounting)
Applied Science University
Amman, Jordan08-2012
Skills
Accounting
P&L, Data Analysis
Monthly Closing
Collection planning & development
Receivables
Payables
Insurance & Reinsurance
Accounting Research
Review Skills
Performance coaching
Customer focus
Influencing skills
Operational excellence
Personal Information
- Date of Birth: 01/15/90
- Nationality: Palestinian
Certification
IELTS
Swimming, Table Tennis, Workout, Hiking, Swimming, Desert Camping.
Experience the unparalleled joy of connecting swimming techniques with mental clarity, enhancing both your body and mind. Discover how incorporating table tennis into your workout routine can add an enjoyable twist, making exercise something you look forward to. Embark on an adventure in hiking by using non-traditional gear that elevates your experience and maximizes fun. Unveil the wonders of desert camping as you explore the captivating wildlife that thrives under the stars. Dive into the refreshing allure of swimming in natural bodies of water, uncovering hidden local gems that offer serenity and beauty.
Timeline
Team Manager
WEBHELP-Concentrix
09.2020 - Current
Leasing Supervisor
Comprehensive Leasing CO.
08.2018 - 09.2020
IELTS
06-2017
Accountant
MAPFRE
10.2014 - 08.2018
Customer Service Representative (Medical & Road Side Assistance)
MAPFRE
01.2013 - 09.2017
Trainee Accountant
Clear Solutions for Audit and Financial Services
03.2012 - 12.2012
Bachelors - Business Administration (Accounting)
Applied Science University
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