Adham Wagdi Ali

Events worked professional event Manager freelancer

Cop28 ( United Nations)

Future Investment Initiative FII5-FII6-FII7 ( Public Investment Funds of Saudi Arabia)

GITEX 2022 ( Ministry of Economy UAE )
Philosophy (Ministry of culture Saudi Arabia )
MGF ( Mohamed Bin Salman Foundation )
KFUPM (Ministry of energy Saudi Arabia )
SYNC ( Ministry of Communications and Information Technology Saudi Arabia )

Gulf Food ( Ministry of Economy UAE)

Arab Health ( Ministry of Health and Prevention UAE )

AFC Congress ( Ministry of Sports Saudi Arabia )

Saudi House at Bahrain 2023 ( Ministry of Sports Saudi Arabia )

EU Caravan ( European Union)

1. Treatment of guest online registrations
2. Email management and follow-up to ensure guest attendance
3. White glove service for speakers and VIPs including flight/Accommodation booking and
answering inquiries around travel, transfers, accommodation and health measures
4. Check the information for all registrants who need a visa: Passport details, religions,
Embassy/Consulate cities
5. Follow-up by email with registrants that provide incorrect details during their registration or who
need clarifying information from us such as help with registrations
6. Make sure that registrations are running smoothly
7. Complete reporting based on samples that will be provided by Paris-based colleagues

8. Managed catering and hospitality for 500 Speakers and VIP's + capacity events and meetings.

Staff Logistics Manager :-

• Managed staff operations in accordance with current legislation.
• Consistently met company and department objectives within budget and time constraints.
• Analysed operational performance and implemented plans to attain Organisational and financial goals.
• Communicated transport plan effectively, efficiently and consistently to internal and external stakeholders, providing support and guidance for all queries and escalations.
• Coordinated all details and activities.
• Paid and settled with vendors, venues, staff and contracted services.
• Prepared, monitored and maintained event budgets.
• Managed catering and hospitality for 300 employees + capacity events and meetings.

• Ensured rehearsal spaces were accurately and appropriately measured and set, aiding smooth transitions to theatre spaces.
• Oversaw smooth running of each live show, working tirelessly to ensure exemplary quality standards throughout.
• Scheduled and managed comprehensive rehearsal timetables, thoroughly preparing cast and crew ahead of live performances.
• Maintained clean and secure working environment at all times to ensure health and safety of team.
• Planned and conducted staff meetings to brainstorm new ideas and deliver Programme and milestone updates.
• Managed diverse aspects of cast and crew coordination,

• Troubleshot and formulated strategies for expected and unanticipated logistics issues.
• Managed hospitality for more than 300 Speakers and VIP's+ capacity events and meetings and Logistics.
• Supervised employees in logistics for international Speakers and improving operations.
• Led and managed projects to support logistics efforts and plans.
• Established operational and administrative procedures and enforced controls.
• Paid and settled with vendors, venues, staff and contracted services.
• Prepared, monitored and maintained event budgets.
• Coordinated large projects involving teams of up to 400 including hotel employees, temporary staff and sponsors.
• Assessed event success and uncovered room for improvement through client feedback.
• Planned and efficiently organised activities, details and timelines for large- and small-scale events.

• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
• Managed staff rotas, planning workloads effectively and strategically.
• Developed organisational policies for administrative oversight and internal controls.
• Led and managed administrative staff to maintain smooth daily operations.
• Monitored staff performance levels, implementing necessary changes to improve productivity and meet targets.
• Mentored and coached junior staff to produce high-performing, quality team members.
• Upheld health and safety standards, maintaining complete compliance with department procedures.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Supervised and mentored 20 multidisciplinary team members.

Trained, led and motivated Team-of Reservations and operations to deliver customer service excellence on Tourism and MICE groups .

• Employed to monitor, identify and implement best practice to ensure efficient communication with customers.
• Maintained high standards of destination knowledge, applying A-Z operation handling to assess level of understanding, identifying knowledge gaps and taking action for further in-depth training.
• Exceeded performance targets by 80% through effective reviewing of resource and workload.
• Increased customer satisfaction from 20 to 90% within 1 year, providing superior level of customer service by offering applicable product solutions or suitable alternatives.
• Coordinated and supervised work activities of direct reports.
• Handling Operations and groups , events B2b Business , MAIS groups corporate and leisure

• Enhanced user experience across many channels including dynamic, static online systems and checking best rates in market.
• Created targeted action plans based on customer feedback and data to address challenges, leading to Excellent Results .
• Conducted appraisals, coaching sessions and guests reviews demonstrating high levels of professionalism.
• Devised personal development plans for team of Reservations , ensuring relevant skill workforce equipped to deliver exceptional customer journeys.
• Managed daily operations to deliver outstanding guest experience to average of 100 customers day across 100 rooms.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled reservations and answered questions from interested patrons for busy 150 -room hotel.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Arranging meetings with Sales Managers , Directors to negotiating rates and issuing contracts along with special Rates
• Applying Visas and preparing packages

• Adapted to changing business needs by providing service support across front-of-house.
• Answered guest calls and resolved queries promptly and politely.
• Encouraged guests to complete satisfaction surveys to aid hotel improvements.
• Prepared customer bills and processed payments upon check out.
• Delivered first-class reception, food and beverage service across hotel facilities.
• Greeted guests warmly and professionally for positive first impressions.