ADHOUANI S

• Coordinated between the F&B Director's Office and 7 F&B outlets, ensuring smooth communication and operations
• Overlooking & supporting restaurant reservations for all 7 F&B outlets, optimizing seating arrangements and guest satisfaction
• Acted as the primary point of contact for Meetings & Events (M&E) sales, effectively coordinating and executing events
• Demonstrated proficiency in creating and delivering business presentations to stakeholders.
• Addressed customer complaints and resolved issues.
• Managed databases and information systems, maintaining accurate and accessible records.
• Planned and coordinated events and activities, maintaining seamless and efficient workflow.
• Received and actioned feedback to improve personal performance.

Contact: Bahjat Saade +971 56 266 5255

(Director Food & Beverage)

• Highest revenue generating Bar of the hotel
• Training on up selling to enhance the profitability and the sales
• Ensure the beverage cost is maintained on the monthly basis
• Ensure the beverage par stock is maintained properly in the stores
• Supervise Food and Beverage Outlet operations
• Assist Restaurant Reservations desk for festive days of the year
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards Manage guest queries in a timely and efficient manner.

• Managing Lady Connemara bar and Lounge
• Managing lounge where we serve one of the best concept of afternoon teas
• Responsible for managing Grand Opening of the hotel and the Lady Connemara Bar
• Ensure consistent Brand Service Standards are delivered in every area
• Ensure through regular monitoring of FEEDBACK SYSTEM, prompt, efficient and accurate service to all guests
• Review the monthly profit and loss statement for banquet
• Implementing the approved budget, monitoring revenue and costs on a daily basis and assist in taking corrective action
• Training on up selling to enhance the profitability and the sales
• Maximize F&B profitability by implementing the cost containment strategies for the outlet.

• Special recognition for the guest services and experience shared by guests
• Part of planning and execution team of Special sit-down dinner for Conde Nast travel Magazine, & Ambani Family dinner event
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team.

• Worked at Focaccia - Fine Dining Restaurant
• Responsible for the Wine cellar in terms of the wines availability and par stock
• Part of planning and execution team for multiple wine dinners in the restaurant
• Responsible for tele calling the guest from the data base
• Part of Successful menu launch and Fashion show organized together for Focaccia
• Guest satisfaction survey task force - Was nominated and worked in Front Office as a Club Lounge GRE, to maintain the service standards and enhance guest experience
• Worked in number of banquet events as a Butler for the HOSTS
• Responsible for the day end financial closing in the restaurant.