Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Languages
Timeline
Generic
Adi Hamshari

Adi Hamshari

Dubai

Summary

Resourceful experienced Project Manager and Solution delivery Agile lead who has led successful projects in MENA and the USA in various industries including IT, FinTech, Freight Forwarding, Healthcare, Banking and Government.

I have owned large projects from conception to delivery closure, managed & motivated high-performing teams, controlled budgets, handled senior stakeholder relationships (clients / vendors / cross-functional, colleagues) and more.

I am currently leading a Software Delivery Team at NI, driving the development and delivery of innovative payment solutions by adhering to predefined scope, schedule milestones, and budget.

I am delivery focused with excellent critical thinking, strategic, organizational, coaching, communication and client handling skills. Excels through mentoring, training and empowering teams to excel in performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager- Solution Delivery

Network International
04.2020 - Current

Network International delivers innovative solutions that drive revenue and profitability for customers by simplifying commerce and payments and is the leading enabler of digital commerce in MEA


  • Leads 20+ technical / commercial projects annually including the implementation of Payment API, MC Scheme Tokenization, Alipay / Terrapay / WeChat, Debit Cards & ATM rollouts for subsidiaries, infrastructure SFTP and file transfers and Mobile & Internet banking projects
  • Owns the entire project life-cycle; business cases, RFPs, contract review, SOW, technical evaluation, project planning, stakeholder relationship management, risk management, vendor management etc
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Manages a team of 13 squad Agile members (8 Developers & 4 Testers and a solution architect)
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Attained $3m in extra revenue through implementation of various banking projects
  • Saved 22% of consultant annual salaries by up-skilling technical staff
  • Agreed new strategic partnerships with 2 banks in Africa; generated $800k additional annual revenue


Project Examples:

  • Orabank Enabling dual / multiple currency on all Orabank merchant POS across 12 African countries

* Revenue/ Budget: $350k, Project Timeline: 6 months


  • Orabank Applied ATM surcharge fees on all international Visa transactions acquired on Orabank Terminals across 12 African countries

* Revenue/ Budget: $540k, Project Timeline: 8 months


  • Orabank Digital Transformation - BankWorld Mobile App and Internet Banking Migration; migrated from legacy system to NI vendor (CR2). Upgraded their MA and IB which provides several new features through its MVC model

* Revenue/ Budget: $1.8m, Project Timeline: 14 months


  • Air Serbia: API creation and electronic settlement and reconciliation payment report transfer; built an API interface to process and exchange payment files securely using PGP Encryption

* Revenue/ Budget: $220k, Project Timeline: 4 months


  • MasterCard: Mastercard Scheme Tokenization on MPGS Mandate - scheme tokenization enabled for NI’s merchants. Enabling scheme tokenization at MPGS will result in annual cost savings of $300k, Project Timeline: 6 months


  • ENBD: Terrapay, Alipay & WeChat pay implementation. ENBD now accepts Alipay / WeChat / Terrapay on their terminals and offer solutions to merchants in UAE thereby supporting wide acceptance of APM’s

* Revenue/ Budget: $1.2m, Project Timeline: 10 months


Product Owner & Solution Delivery Lead

Agility
08.2018 - 01.2020
  • Led an Agile Squad of digital transformation & technology modernization programs to deliver high-quality software solutions, significantly reducing time to market.
  • Owned / prioritized product backlog and led product deployments from vision to delivery
  • Focused on building critical features up front in order to identify constraints and maximize the products value.
  • Managed Jira’s product backlog, Sprint / Epic planning activities, and Release Planning
  • Managed Sprint reviews / demo sessions with various senior stakeholders
  • Analyzed customer feedback to identify areas for improvement
  • Led a global operations software system (Opsx 360) covering 250 offices in 60 countries, 18k employees, with $200m annual operating costs to improve the performance and speed of shipments
  • Also improved KPIs for 90+ branches in 37 regions resulting in 23% increase in branch revenue
  • Introduced processes to track / enhance customer satisfaction; improved Net Promoter Score (NPS)
  • Refreshed global employee training; reduced content production time / increased user satisfaction
  • Owned product roadmap and met 94% of all deadlines by identifying and mitigating technical issues


Technical Implementation Consultant - PMO

Underwriter Laboratories (UL)
03.2016 - 05.2018
  • Company Overview: UL helps companies to demonstrate safety, enhance sustainability, strengthen security, deliver quality, manage risk and achieve regulatory compliance
  • Led large projects with pharmaceutical clients including Allergan, Biogen and Genentech
  • Built Incident Management, environmental, health, safety and sustainability custom forms using SQL / PLSQL and XML
  • Designed wireframes & configured IOS mobile apps; UL EHS Incidents - UL Compliance
  • UL helps companies to demonstrate safety, enhance sustainability, strengthen security, deliver quality, manage risk and achieve regulatory compliance

Business System Analyst - Trading Mobile Banking

Fiserv
01.2014 - 03.2016
  • Company Overview: Fiserv is a global FinTech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale
  • Led detailed interactions with stakeholders to gather business requirements; analyzed, translated and prioritized these into functional (NFUI- UX) requirements and turned them into BRD, FSD
  • Fiserv is a global FinTech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale

Consultant – Project Coordinator

NCR
05.2011 - 09.2013
  • Company Overview: NCR Corporation is a global transaction technology leader
  • Led several application projects: McAfee Solid Core Security Project for various Middle East banks
  • Gasper Journal Project - Baraka Bank, National Bank of Abu Dhabi (NBAD), UAE Exchange and others
  • Marketing Campaign Solution for NBAD Mobile Cash Withdrawals for Bank of Bahrain & Kuwait and Ahli United Bank
  • NCR Corporation is a global transaction technology leader

Quality Assurance Analyst - Automation

Aspire Services
02.2009 - 03.2010
  • Company Overview: Aspire is a trusted digital partner for clients across the MENA region and the USA
  • Produced QA Test Plans, Functional Specifications and Test Scripts
  • Carried out manual, UI, regression, functional, performance and load testing using Black Box, White Box, Grey Box and other techniques
  • Aspire is a trusted digital partner for clients across the MENA region and the USA

Education

Bachelor - Business Information Systems

University of Jordan
09-2008

Skills

  • Agile Coaching, leading, and Monitoring
  • SDLC (Waterfall, Agile, Hybrid)
  • Project Strategic Planning
  • Resource Allocation
  • Project Tracking and Management
  • Risk and Conflict Mitigation
  • Budget control
  • Schedule management
  • Stakeholder relations
  • Performance improvements
  • Digital Transformation
  • Fintech (ATM, Trading, Card payments, ecommerce payment gateways)

Accomplishments

- Manages an Agile delivery Squad of 13 members.

- Attained $3m in extra revenue through implementation of various banking projects.

- Reduced operating cost by 22% of consultant annual salaries by up-skilling and building cross functional technical team.

- Agreed new strategic partnerships with 2 banks in Africa; generated $800k additional annual revenue.

- Automated customer feedback surveys and NPS score to improve branch KPIs and enhance customer satisfaction.

- First Technical consultant in the Middle East to implement the ATM Voice Guidance solution.

Certification

PMP® PMI Certified- Project Management Professional

PMI Generative AI for Project Managers

PAL® Certified- Agile Leader & Coach (Scrum.org)

PSPO® Certified- Professional Scrum Product Owner

CSM & PSM Certified- Professional Scrum Master

RPA – Robotic Process Automation Anywhere Certified

Personal Information

Nationality: USA

Languages

Fluent in Arabic
Fluent in English

Timeline

Project Manager- Solution Delivery

Network International
04.2020 - Current

Product Owner & Solution Delivery Lead

Agility
08.2018 - 01.2020

Technical Implementation Consultant - PMO

Underwriter Laboratories (UL)
03.2016 - 05.2018

Business System Analyst - Trading Mobile Banking

Fiserv
01.2014 - 03.2016

Consultant – Project Coordinator

NCR
05.2011 - 09.2013

Quality Assurance Analyst - Automation

Aspire Services
02.2009 - 03.2010

Bachelor - Business Information Systems

University of Jordan
Adi Hamshari