ADIL IBRAHIM
Dubai,UAE
Summary
Friendly and supportive leader committed to motivating teams to meet customer service targets and objectives. Coordinates department workflow to smoothly handle competing priorities and implement continual improvements. Motivated and proactive individual with good knowledge of customer service techniques and best practices. Friendly communicator, comfortable in fast-paced environments. Seeking opportunity to expand management skills within company supporting professional development. Energetic and hardworking student eager to learn and develop new customer service and management skills. Offers strong communication and organisation abilities to understand unique challenges and support team. Learns quickly and collaborates well.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
customers service
Dubai municipality
Dubai, UAE
03.2021 - Current
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Generated leads through proactive outreach and networking initiatives.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
- Applied effective problem-solving skills to address customer concerns and enquiries.
- Resolved or escalated customer issues for high levels of satisfaction.
- Maintained detailed records of customer interactions and transactions for efficient follow-up.
- Updated customer databases with accurate and current information.
Customers Service
Dubai Health Authority
DUBAI, UAE
09.2020 - 03.2021
- Asked customers scripted questions to uncover service needs.
- Processed cash transactions to sell money orders, printing and documenting transactions in compliance with required standards.
- Explained postal services, pricing structures and timelines to help customers make informed decisions.
- Sorted mail according to established location and distribution standards, fostering accuracy and efficiency.
- Processed payment transactions with proprietary POS system, safeguarding against errors with precise adherence to established processes.
- Answered customer enquiries regarding postal offerings and fees, working to drive satisfaction scores.
- Sold stamps and mail-related supplies to assist customers with reliable and feasible packaging options.
- Greeted postal customers and delivered on established service standards.
- Converted and sold foreign currency in line with company policy.
- Performed pre-sort assessments leading to increase in mail sorting efficiencies.
- Undertook regular compliance tests in line with [Type] policies, ensuring continued best working practices.
- Provided outstanding service to boost postal customer satisfaction.
- Communicated with tact and diplomacy to address customer complaints and restore satisfaction.
Customers Service
Noon Company
DUBAI, UAE
10.2019 - 12.2019
- Asked customers scripted questions to uncover service needs.
- Processed cash transactions to sell money orders, printing and documenting transactions in compliance with required standards.
- Explained postal services, pricing structures and timelines to help customers make informed decisions.
- Sorted mail according to established location and distribution standards, fostering accuracy and efficiency.
- Operated parcel-processing and package-handling equipment to facilitate seamless postal operations.
- Processed payment transactions with proprietary POS system, safeguarding against errors with precise adherence to established processes.
- Answered customer enquiries regarding postal offerings and fees, working to drive satisfaction scores.
- Sold stamps and mail-related supplies to assist customers with reliable and feasible packaging options.
- Identified parcels and envelopes with insufficient postage or addresses and processed to remove from distribution.
- Greeted postal customers and delivered on established service standards.
- Upsold customers to premium services, boosting sales revenue for outgoing shipments.
- Notified line manager when cash on hand exceeded holding limit as per standard stock summary.
- Processed letters and parcels, offering advice on suitable services in line with customer requirements.
- Cashed and dispensed high volumes of money orders per shift with zero error.
- Obtained signatures from recipients of registered or special delivery mail.
- Utilised software to perform address-corrections to reroute packages to correct destination.
- Converted and sold foreign currency in line with company policy.
- Monitored stock levels and reordered necessary supplies.
- Conducted end-of-day functions, accurately balancing revenue reports and noting variances.
- Performed pre-sort assessments leading to increase in mail sorting efficiencies.
- Undertook regular compliance tests in line with [Type] policies, ensuring continued best working practices.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- Explained and recommended parcel services to meet customer needs for pricing and delivery timelines.
- Provided outstanding service to boost postal customer satisfaction.
- Drove sales by verifying customers were constantly informed of latest products and services available.
- Communicated with tact and diplomacy to address customer complaints and restore satisfaction.
- Inspected mail and packages for clear labelling and correct postage to prevent delivery delays.
- Maintained tidy workspace and professional appearance to uphold brand standards.
Education
Bachelor of Arts - Academic
AL Neelain University
SUDAN 03.2006 - 03.2010
Foundation degree - Academic
Red Sea School
DUBAI 03.2003 - 03.2006
Skills
- Data verification procedures
- Microsoft Office Suite
- Office 365 usage
- Customer experience
- Promotions planning skills
- Advanced product knowledge
- Integrative negotiation
Languages
English
Native
Arabic
Fluent
Affiliations
- The Chartered Institute for IT
- Association for Project Management
Timeline
customers service
Dubai municipality
03.2021 - Current
Customers Service
Dubai Health Authority
09.2020 - 03.2021
Customers Service
Noon Company
10.2019 - 12.2019
Bachelor of Arts - Academic
AL Neelain University
03.2006 - 03.2010
Foundation degree - Academic
Red Sea School
03.2003 - 03.2006
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