Adil Lathif
Riyadh
Summary
Dependable hard-working Automotive Service Manager with over 10 years of experience in mechanics maintenance and repair leadership. Proven mentor trainer and director of multidisciplinary teams in line with aggressive performance metrics. Enhances service center reputations by accepting ownership for accomplishing new and different requests; always explores opportunities to add value to job accomplishments.
Overview
13
13
years of professional experience
Work History
Automotive Deputy Manager-Service, After Sales
Vision Honda Pvt LTD ,Honda Dealer
2016.05 - 2023.06
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Achieved 100% increase in productivity in fixed operations, parts and service department. Also increased overall business sales by more than 100% from previous year.
- Ascertain automotive problems and services by listening to customer's description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules
- Develop estimates by costing materials supplies and labor; calculate customer's payment including deductibles.
- Organized ongoing maintenance schedules to boost system performance.
Automotive Service Manager After Sales
Platino Classic Pvt Ltd , BMW Dealer
2015.12 - 2016.04
- Built and maintained relationships with dealers in assigned territory.
- Developed a strategy to increase market share through new dealer partnerships and customer outreach.
- developed and implemented marketing initiatives for the company including contests,promotions, social media, etc.
- Sales of Car Accessories and protection options
- Determined After Sales business objectives and ensured optimal services for clients.
- Documented customer issues and ensured resolution as soon as possible.
Automotive Service Manager
Rajasree Motors Pvt Ltd , Mercedes-Benz Dealer
2013.12 - 2015.12
- Verify warranty and service contract coverage by examining records; explain provisions and exclusions
- Develop estimates by costing materials supplies and labor; calculate customer's payment including deductibles.
- Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system
- Coordinated activities of personnel conducting research and testing program on automotive equipment
Automotive Service Advisor
Popular Vehicle & Services Ltd, Maruti Dealership
2010.06 - 2013.12
- Developed process improvements to enhance overall delivery of service.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Suggested additional services to customers in order to meet upsell goals.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained customer rapport by explaining estimates and expected return of vehicle
- Obtained customer's approval of estimates and provided contact telephone numbers
Education
Diploma in Mechanical Engineering - Mechanical Engineering
Kerala Academic Of Engineering College
KeralaDiploma in Multi Media Animation - Digital Communications And Multimedia
CADD Center
Higher Secondary -
Darul Ulum Higher Secondary School
CochinHigh School -
CCPLM Anglo Indian High School
CochinSkills
- Job Inspections.
- Cost Control
- Worker training
- Materials and Labour costing
- Customer Service
- Dealership Experience
- MS Office Suite
Accomplishments
- Named " Best Manager of the Year" in 2013.
- The company became profitable within 6 months.
- Monthly target reached above 100%.
- 5 to 10 lakhs earned by value added service.
- 100% customer retention.
Languages
English
Hindi
Malayalam
Timeline
Automotive Deputy Manager-Service, After Sales
Vision Honda Pvt LTD ,Honda Dealer
2016.05 - 2023.06
Automotive Service Manager After Sales
Platino Classic Pvt Ltd , BMW Dealer
2015.12 - 2016.04
Automotive Service Manager
Rajasree Motors Pvt Ltd , Mercedes-Benz Dealer
2013.12 - 2015.12
Automotive Service Advisor
Popular Vehicle & Services Ltd, Maruti Dealership
2010.06 - 2013.12
Diploma in Mechanical Engineering - Mechanical Engineering
Kerala Academic Of Engineering College
Diploma in Multi Media Animation - Digital Communications And Multimedia
CADD Center
Higher Secondary -
Darul Ulum Higher Secondary School
High School -
CCPLM Anglo Indian High School
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