Adil RIZVI
Dubai,UAE
Summary
Over 20 years of experience in Retail Banking & Leadership, specializing in Strategy Development and Execution that drives revenue growth. Proven expertise in People & Culture development and successfully navigated challenging roles by leveraging strong interpersonal skills and collaboration to achieve results.
Overview
1
1
Language
22
22
years of professional experience
Work history
Head of Mobile Sales & Service
HSBC Bank Middle East
Dubai, UAE
2018.01 - Current
- Led a team of 100 sales advisors to deliver area plan and revenue growth.
- Develop interactive business relationships with senior stalk holders, implement creative customer retention strategies for a competitive marketplace.
- Facilitated client meetings with the aim of strengthening relationships and boosting sales.
- Cultivated a high-performing sales culture, resulting in employee satisfaction and retention.
- Spearheaded training programmes to increase team skill levels and productivity.
Manager – Digital acquisition Channel
HSBC Bank Middle East
Dubai, UAE
2014.09 - 2017.12
- Managed 50 fulfilment advisors and pursued cross-sell quality opportunities daily.
- Executed social media campaigns to boost customer engagement levels significantly.
- Stayed abreast of industry trends, maintaining competitive edge in the marketplace.
- Reported performance and forecast trends to department head and key stakeholders.
Manager - Customer Service Unit
HSBC Bank Middle East
2010.01 - 2014.08
- Sets performance targets and deadlines to deliver annual business plans.
- Builds client loyalty by strengthening relationships with key accounts.
- Develops rapport with customers and staff through open communication and feedback.
- Manages recruitment, motivates employees, and delivers training independently.
Sales Manager – Sharjah & Northern Emirates
HSBC Bank Middle East
2004.09 - 2009.12
- Led high-performance sales teams, ensuring achievement of targets.
- Enhanced market penetration with effective territory management.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Implemented training programmes, improving team performance levels.
Education
Executive MBA - Business & Marketing Management
PRESTON UNIVERSITY
Skills
- 20 Years Retail Banking & Leadership Experience
- Strategy Development & Execution
- People & Culture Development
- Business Transformation
- Stakeholder Management
- Strategic Decision-Making
- Adaptability Under Pressure
PERSONAL INFORMATION
Languages: English & Urdu.
Fluent
Accomplishments
- Achieved Top Leader award twice at the Regional Circle Of Excellence 2017 & 2018
- Top Manager award for 2015
- Top Unit Manager for 2010
- Top Sales Manager for 2008
Timeline
Head of Mobile Sales & Service
HSBC Bank Middle East
2018.01 - Current
Manager – Digital acquisition Channel
HSBC Bank Middle East
2014.09 - 2017.12
Manager - Customer Service Unit
HSBC Bank Middle East
2010.01 - 2014.08
Sales Manager – Sharjah & Northern Emirates
HSBC Bank Middle East
2004.09 - 2009.12
Executive MBA - Business & Marketing Management
PRESTON UNIVERSITY