ADITHYA MADHAVAN
Abu Dhabi,United Arab Emirates
Summary
Experienced in food and beverage industry with focus on delivering exceptional customer service. Demonstrates ability to enhance guest satisfaction through attentive service and keen eye for detail. Proficient in managing multiple tasks in fast-paced environments, ensuring seamless operations and positive dining experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Food and Beverage Assistant at Villa Toscana
St. Regis
Abu Dhabi, UAE
07.2023 - Current
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Assisted in inventory management for efficient stock control.
- Provided detailed menu information to customers, facilitating informed choice making.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Handled cash transactions accurately for seamless payment process.
- Trained new team members, contributing to staff proficiency.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
- Notably, I helped elevate Villa Toscana from 50th to 17th place on TripAdvisor among approximately 2,000 restaurants in Abu Dhabi .
- I helped Villa Toscana achieve our goals by completing over 100 Marriott Bonvoy enrolments within the year I joined. This helped us reach our objectives.
Banquet Assistant
St. Regis
Abu Dhabi, UAE
12.2021 - 06.2023
- Handled and coordinated conferences and high-level VIP meetings, ensuring everything was in order in the absence of my supervisor.
- I was in charge of five meeting rooms, where I arranged the setups prior to the meetings.
- Coordinated smoothly with the sales department and the kitchen, following the banquet event order to ensure the smooth functioning of the event.
Food and Beverage Assistant
St Regis
Abu Dhabi, UAE
12.2021 - 06.2023
- While working in banquets, I assisted in other outlets to ensure smooth operations.
- I worked in all-day dining, pool bar, lounge, and bar, which helped me gain a better understanding of the overall hotel operations.
Internship trainer
Marriott Hotels
Hyderabad, India
12.2019 - 03.2020
- I completed my internship in core departments such as Food and Beverage (Restaurant), Banquets, Housekeeping, and Front Office. I gained insight into the industry structure, and received valuable knowledge from my seniors.
Education
Bachelor In Hotel Management -
Sarosh Institute Of Hotel Administration
Mangalore, India 06.2017 - 10.2021
Skills
- Critical thinking
- Decision making
- Team building and supervision
- Brand awareness
- Service-Focused
- MICROS Opera knowledge
- Basic Microsoft Word
Accomplishments
- Best Team In First Quarter
- Highest Bonvoy enroller in Overall F&B in month of June
Timeline
Food and Beverage Assistant at Villa Toscana
St. Regis
07.2023 - Current
Banquet Assistant
St. Regis
12.2021 - 06.2023
Food and Beverage Assistant
St Regis
12.2021 - 06.2023
Internship trainer
Marriott Hotels
12.2019 - 03.2020
Bachelor In Hotel Management -
Sarosh Institute Of Hotel Administration
06.2017 - 10.2021
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