Aditi Singh

• Heading Client On-Boarding & Customer Services department
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Defined clear targets and objectives and communicated to other team members.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• MIS reporting
• Supervise billing & accounts receivable department
• Helps in new product development
• Identifies and evaluates mechanisms to improve costs, distribution of work among staff, and work schedules
• Develop and implement new processes

• Awarded consistent employee of 4 years
• Handle & manage day to day operation activities of software implementation & support.
• Responsible for developing comprehensive client profiles along with sales team.
• Onboarding new clients brought in by sales, ensuring client expectations are met.
• Track project timelines, deliverables, and budget management.
• Ensure resource availability and allocation.
• Monitor projects overall progress and use of resources, initiating corrective action where necessary by escalating to management.
• Ensure comprehensive project documentation.
• Set expectations for the project team to ensure right delivery.
• Develop customer analysis reports for management each month.
• Collaborated with service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.
• Manage and renew software service agreement.
• Assure that all client service agreements are documented and signed by respective parties prior to initiation of service.
• Interact with internal and external customers to resolve account disputes.
• Perform month end close and supervise monthly financial statements.
• Performed due diligence in reviewing corporate documents and agreements for various transactions
• Reduced number of escalated issues by service observations.
• Oversee Accounts Receivable department on all day-to-day activities.
• Responsible for maintaining collection rate.
• Responsible for organizing and maintaining up to date financial records.
• Supervise the daily processing of all invoice and billings for the company.
• Act as direct liaison for escalations between clients and back-end team.
• Resolve issues with contracts and deliveries.
• Maintain thorough records of software orders.
• Supervise & handle various ad-hoc advance & expense clearance requests from marketing and software implementation team.
• Assist in establishing and maintaining policies and procedures for travel.
• Provide adhoc expense reporting to Director.

• Interact daily with the Board of Directors – Manage budget in coordination with Board.
• Handled & managed day to day operation activities.
• Responsible to deliver value-added customer service & achieving customer delight by providing customized services as per requirement.
• Managed 25-35 projects at a time.
• Managed all aspects of operations including shipping, export, import shipments etc.
• Establish and implement departmental policies, goals, and procedures
• Producing Operations manuals which define how the business is to be run.
• Setting up the weekly, monthly, quarterly procurement plan on the basis of orders received from sales team.
• Procurement of raw material from national and international market.
• Development of alternative local sources for imported raw materials which helps in cost saving.
• Planning and budgeting of purchase functions, involving cost estimation, contract negotiations.
• Process purchase orders and requisitions for products
• Implementing systems to avoid situations in warehouse like over-stocking or out-of-stock which cause production and financial losses
• Developing reports on procurement and usage of material for top management.
• Implement, and manage the accounting operations and procedures for the accounts receivable/credit and collections department through month end
• Preparing accounts payable cheques and processing the same through net transfers.
• Reconciliation of the payments and monitor accounts to ensure payments are made up to date and resolve any discrepancies.
• Set base prices and develop discount programs, assist in creating promotional campaigns, compare prices set by competitors and measure customer satisfaction based on the cost of a company’s product or service.
• Develop and define pricing structures.
• Coordinate with sales, advertising and marketing personnel to build pricing models.
• Analyze monthly and quarterly margin reports and track the effect of any changes on sales and margin.
• Resolve all pricing discrepancies with customers.
• Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner
• Document and maintain reports related to discussions and feedback provided by customer and present reports to appropriate department to enable further improvement in products/services.
• Supervise logistic operations viz., Sea freights & inland transportation up to factory warehousing. Coordinating with Custom House Agents, C&F Agents and other external agencies for ensuring timely clearances and cost-effective transport solutions.
• Negotiating with transporters, shippers, etc. to ensure seamless and cost-effective movement of consignment.

Project- Ratio Analysis Learning's:

Analyzed Capital Structure with the help of Leverage Ratio Determined the Profitability, Liquidity Ratio etc

Understanding about Financial System of Bikanerwala Foods Pvt Ltd