Adnan Abdul Latheef
Dubai
Summary
Highly motivated and skilled professional with a strong background in the information technology industry. Seeking a technical position to utilize skills and abilities in contributing to organizational success. Committed to professional growth, resourcefulness, innovation, and flexibility to meet industry's evolving needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Infrastructure Engineer
Sobha Realty
Dubai, United Arab Emirates
09.2023 - Current
- Provide continuous technical support, maintenance, and troubleshooting services to network users, ensuring the highest levels of customer satisfaction
- Plan and execute upgrades for both hardware and software in existing installations, ensuring that systems remain up to date and efficient
- Configure and set up virtual private networks to establish secure remote connections, safeguarding sensitive data and ensuring secure access for remote users
- Successfully execute data migration processes during system upgrades, guaranteeing the integrity and accessibility of critical data
- Regularly test systems, promptly identifying and resolving issues to minimize operational disruptions and maintain system reliability
- Install and configure new desktops, laptops, printers, and other IT devices, ensuring they are fully operational and meeting user requirements
- Ensure the proper maintenance of CCTV equipment and troubleshoot offline or faulty cameras to maintain security surveillance functionality
- Manage user accounts within Active Directory, handling account creation, deletion, permissions, and group management to maintain an organized and secure user environment
- Create and maintain email addresses and distribution lists in MS Exchange, facilitating efficient communication within the organization
- Implement backup strategies, including cloud-based solutions, data backup, and litigation hold, to safeguard critical data assets
- Utilize expertise in Avaya IP Office Manager to maintain and optimize communication systems
- Manage both software and hardware assets, ensuring accurate tracking, maintenance, and efficient utilization
- Implement security measures for over 3000 users, including multifactor authentication and password security protocols, enhancing the organization's data security posture
- Actively contribute to the MDM (Mobile Device Management) and endpoint management projects, ensuring the secure and efficient operation of mobile and endpoint devices
- Currently engaged in managing cloud-based Exchange administration and enhancing security measures for cloud-based systems
- Managed onboarding and offboarding processes, overseeing the creation and management of user profiles, and granting/removing access for 30-50 new users Weekly and handling access removal for departing employees
Support Engineer
CADD Emirates
04.2022 - 09.2023
- Troubleshooting Systems & Networks problems and investigating, diagnosing and solving software & hardware faults
- Installation of Windows operating systems, configuration, technical troubleshooting, Microsoft application software and other peripherals
- Installation of Antivirus, Patches & Updates from Backend side & Frontend
- Develop, execute and follow IT Operational policies, standards and work instructions for customer Support
- Manage the inventory of IT Peripherals
- Provide training to new employees on DMS system and training existing users if needed
- Preparing and delivering the reports for concerned departments on weekly/monthly basis
- Executes and monitoring backup files for servers, reporting the same if further action required
- Distributing/Installing all IT assets to concern department/users with the approval of immediate supervisor
IT Administrator
BLUE MOUNTAIN AUTOS(India)
08.2018 - 12.2021
- Procuring, maintaining, and administering computers and office equipment.
- Serving as administrator for various corporate software systems.
- Deploying and enforcing security policies and procedures.
- Providing support and resolving IT-related issues for colleagues.
Education
Bachelor's - Computer Application
Annamalai University
05.2018
Higher Secondary Certification -
J.D.T Kozhikode
03.2014
Secondary school leaving certification -
NSS Higher Secondary School
03.2012
Skills
- IT Infrastructure Management
- Active Directory
- Security Implementation
- VPN Setup
- Data Migration
- Hardware & Software
- CCTV Maintenance
- Email Administration (MS Exchange)
- Backup Solutions (Cloud & Data)
- Asset Management
- Mobile Device Management (MDM)
- Cloud-Based IT Administration & Security
- Multifactor Authentication
- Server hardware troubleshooting
- System administration
Area Of Expertise
- IT Infrastructure Management
- Active Directory
- Security Implementation
- VPN Setup
- Data Migration
- Hardware & Software
- CCTV Maintenance
- Email Administration (MS Exchange)
- Backup Solutions (Cloud & Data)
- Asset Management
- Mobile Device Management (MDM)
- Cloud-Based IT Administration & Security
- Multifactor Authentication
Languages
Malayalam
English
Hindi
Tamil
Certification
- Cisco Certified Network Associate (CCNA)
- Fortinet Network Security Associate 1 (NSE1)
- Fortinet Network Security Associate 2 (NSE2)
Timeline
IT Infrastructure Engineer
Sobha Realty
09.2023 - Current
Support Engineer
CADD Emirates
04.2022 - 09.2023
IT Administrator
BLUE MOUNTAIN AUTOS(India)
08.2018 - 12.2021
Bachelor's - Computer Application
Annamalai University
Higher Secondary Certification -
J.D.T Kozhikode
Secondary school leaving certification -
NSS Higher Secondary School