ADNAN AHMED
Sharjah
Summary
Customer Service | Travel and Tourism | Airport Service Coordinator | Sales | Consultant | Ticketing/Reservations
OBJECTIVE:
Proficiency in verbal and written communications in (English/Hindi/Arabic/Urdu/Pashto) and part time work experience of customer services/coordinator within aviation, retail, sales, properties and consultancy sector. Possess a strong understanding of real-world application of management, economics and finance principles and knowledge of airline passenger and baggage handling. Demonstrated ability to perform functions by being skilled in customer focus, team work, effective communication, personal accountability and Commitment to achieve, resilience and flexibility (Can do attitude), Inspiring and developing others, empathy, communication, problem-solving, positive language, attention to detail, listening, adaptability, multitasking, computer skills, complaint handling skills, time and stress management, frontline customer service skills and creativity with exceptional instincts for meeting high expectations and delivering service standards.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
Work History
Account Coordinator
Pear Innovation
Dubai
07.2021 - Current
- Strong work ethic & Detail oriented
- Professional conduct within and outside office while conducting agency business
Collections Recovery Specialist
Derby Debt Collection Fze, Emirates Islamic Bank
Sharjah
03.2020 - 10.2020
- Analyze customer accounts to determine whether it is considered delinquent
- Prepare and send notifications of payments past due
- Assist customers in finding a way to meet financial obligations without getting further behind
- Place phones calls to customers to remind them of payments and account balance
Debt Collector Agent
Derby Debt Collection Fze, Du Telecom
Dubai
10.2018 - 02.2020
- Contacted the defaulted Customer through various touch points (Calls, Emails, Meetings) and provide account delinquency details to collect and recover debts in early and late stage collections
- Documented the customer interaction basis the call outcome to ensure customers are followed up regularly and helped basis payment plans, resolving their issues for building collections pipeline
- Prescribed process leads for escalations and credit risk where customers couldn’t pay to ensure proper consequences are auctioned
Call Center Agent
Sharjah Taxi Call Center
Sharjah
09.2017 - 08.2018
- Receiving inbound calls and registering customer complains
- Strong communication and computer skills contribute to high levels of efficiency and productivity.
- Proven track record in resolving complex customer issues and finding workable solutions.
Sales Coordinator
EMAAR HOSPITALITY
Dubai
07.2014 - 12.2014
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Work closely with supervisors to improve the execution of assigned activities
- By listening to our customers, truly understanding their needs and requirements, piece together exciting holiday experiences using your experience of our destinations
- Ability to effectively listen to the customer requests to determine requirements and offer the most appropriate solutions
Surveyor
RTA
Dubai
11.2013 - 11.2013
Promoter
Sharaf DG
Gitex, Dubai
10.2012 - 10.2012
Education
High School Diploma -
Gulf Asian English School
Sharjah, UAE 01.2001 - 05.2014
BBA - Business
Atlas Group of Institutes
Ajman, UAE 09.2015 - 01.2017
Skills
Skills & Competenciesundefined
Timeline
Account Coordinator
Pear Innovation
07.2021 - Current
Collections Recovery Specialist
Derby Debt Collection Fze, Emirates Islamic Bank
03.2020 - 10.2020
Debt Collector Agent
Derby Debt Collection Fze, Du Telecom
10.2018 - 02.2020
Call Center Agent
Sharjah Taxi Call Center
09.2017 - 08.2018
BBA - Business
Atlas Group of Institutes
09.2015 - 01.2017
Sales Coordinator
EMAAR HOSPITALITY
07.2014 - 12.2014
Surveyor
RTA
11.2013 - 11.2013
Promoter
Sharaf DG
10.2012 - 10.2012
High School Diploma -
Gulf Asian English School
01.2001 - 05.2014
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