ADNAN ALI
SHARJAH,UAE
Summary
To obtain a stable career opportunity through hard work, perseverance, dedication and patience to reach a responsible high position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager - Cards Operation
Commercial Bank Of Dubai
Dubai, UAE
12.2022 - Current
- Accountable to monitor activities and report controls adherence on card maintenance, delivery and settlement activities through EOD Report/sample validations on daily basis.
- Handle day to day operations of onshore-offshore activities, card disbursal/onboarding actions.
- Ensure required ownership on escalations/complaint resolutions received from distribution channels with timely and complete action responses.
- Keep Manager, Card Operations advised of any material operational / process weaknesses and noncompliance with controls in the unit and timely escalate for incidents to be updated to Bank's ORM on potential and confirmed fraud / risk cases.
- Ability to develop, manage and motivate a professional team with a strong customer focus to deliver consistent quality service,
- Also to "multi-task" and maintain service delivery. Ability to prepare capacity plans and to recommend improvement on all operational policies / procedures / controls, And to identify gaps/risk in application disbursals / customer request.
Officer-Sales and Service
Dubai Islamic Bank
Sharjah, UAE
01.2014 - 11.2022
- Preforming high level of customer serves in all offices.
- Patronis audit requirements and strive to have void.
- Monitor customer complaints and mystery shopping result.
- Examination cashier's reports to make sure there is no inaccuracy transaction.
- Ensuring high level of safety & security measures.
- Recognized potential sales opportunities to cross-sell appropriate products and services to clients.
- Processed customer transactions promptly setting up ,closing accounts, completing loan applications and signing up for new services.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement service.
- Working in compliance and AML cases to avoid the bank any loses.
Inspector of taxi and smuggling of passengers
Roads and Transport Authority - Dubai
Dubai, UAE
01.2014 - 12.2014
Education
Literature - High School
Al Orouba High School
Sharjah - UAEBachelor - Law and Economics.
University of Jazeera
Dubai - UAESkills
- Working independently, working with a group
- Time management
- Organizer and helper
- Strong analytical and communication skills
- Working under pressure
- Brought a good initiatives
- Collaboration
- Self-Motivation
Languages
English
Fluent
Arabic
Native
Certification
- A course in the protocol and foundations for dealing with VIPs - Washington Institute for Consulting and Training.
- Work placement at Department of Leasing Regulation in Sharjah Municipality.
- 2021 - DIB customer champion – Dubai Islamic Bank.
- 2017- 2021 Top performer in customer service Wasit Branch – Dubai Islamic Bank.
- 2014 - Distinguished Employee in Roads and Transport Authority – Dubai.
- 2014 - Inspector distinguished in Roads and Transport Authority – Dubai.
- 2014 - Organizing the Dubai World Cup – Dubai
Timeline
Assistant Manager - Cards Operation
Commercial Bank Of Dubai
12.2022 - Current
Officer-Sales and Service
Dubai Islamic Bank
01.2014 - 11.2022
Inspector of taxi and smuggling of passengers
Roads and Transport Authority - Dubai
01.2014 - 12.2014
Literature - High School
Al Orouba High School
Bachelor - Law and Economics.
University of Jazeera
- A course in the protocol and foundations for dealing with VIPs - Washington Institute for Consulting and Training.
- Work placement at Department of Leasing Regulation in Sharjah Municipality.
- 2021 - DIB customer champion – Dubai Islamic Bank.
- 2017- 2021 Top performer in customer service Wasit Branch – Dubai Islamic Bank.
- 2014 - Distinguished Employee in Roads and Transport Authority – Dubai.
- 2014 - Inspector distinguished in Roads and Transport Authority – Dubai.
- 2014 - Organizing the Dubai World Cup – Dubai
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