ADNAN NAJI
Mirdif
Summary
Skilled Business Development leader offering 10+ years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. professional Information Technology experience in service delivery & business analysis (BA), continuous improvement, Sales Business-to-Business (B2B),(B2G) New Business development and Project Management. In-depth understanding of Software Development Life Cycle (SDLC) Sales Life cycle. Knowledge in IoT, Integration, Big Data and Blockchain. Handling Operation Management information Technology, Product Development, standers and polices to initiate projects with Government sector such as Ministry Of Human Resources and Emiratization, Ministry Of Health, Ministry Of Presidential Affair as well as Government accelerator Challenges under Prime Minister's Office.
Overview
19
19
years of professional experience
Work History
Business Development Manager, Account Manager, PM
CDA
01.2023 - Current
Business Development Manager, Account Manager
Smartcube Information Technology
05.2014 - 01.2023
- Manage to increase income 25% to 40% first three years
- Working direct with Head of different Government departments.( Ministry of Human resources and Emiratization, Ministry oh Health, Immigration and ID Authority) within territory
- Signing contract with Ministry Of Presidential Affaire, project worth 2 million Emirate Dirham yearly
- Managed more than 100 employee in different departments.
Facilitated inter-departmental communication to provide effective customer support - Solved unresolved customer issues
- Investigated and resolved customer enquiries and complaints in empathetic manner
- Strong leader of customer support staff
- Fostered environment that encouraged continuous process improvements
- Cultivated close working relationships with other municipalities and governmental agencies to achieve goals
- Gathered and analyze data for studies and reports and made recommendations based on findings
- Implement Emirates Excellence Program (7 Star Program) to support our sales process
- Created alternative business plans to improve customer relationships
negotiated prices, terms of sales and service agreements - Examined marketing material with consumer perspective in mind to increase sales and expand key client base
- Developed and implemented value-added strategies for Services Centers to increase profitability
- Networked and interacted with local, national and international associations to optimized industry connections
- Set up and maintained global account management and reporting tools and processes
- Identified investment opportunities, threats and challenges to accurately forecast company budget
- Evaluated market trends and recommended marketing budget allocations to top management
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
Continuous Improvement Manager
ABnote North America
09.2012 - 06.2014
- Directs and facilitates ongoing lean improvement process through use of techniques such as Kaizen, 5'S, Kanban, Policy Deployment,
- Provides lean improvement orientation and on job training for teammates and ensures that responsibilities are defined and understood, and oversees lean projects
- Teach others to lead improvement efforts, including training on effective tools for successful project leadership
- Identify ongoing lean improvement training needs and assist with developing and implementing required training
- Ensure that appropriate safety and ergonomic processes and methods are being utilized
- Develop and maintain annual value stream mapping efforts, CI plans, and calendars
- Daily working to increase the sales of existing and new products
- Communicate with our international partner to enhance our sales process.
- Master training of lean Production, Continuous Improvement, Kaizen, Kanban, Poka Yoke.
Continuous Improvement specialist
ABnote North America
08.2011 - 09.2012
- Identify and facilitate process improvement projects, training/ workshops to drive cultural change
- Conduct root cause analysis to determine metrics, troubleshoot manufacturing/ business and assembly issues, material flow, project plans, production capacity and facility design
- Carrying out advanced data collection and analysis for process mapping, develop budgets and cost analysis to determine project feasibility
- Design, Install and debug tooling and capital equipment as it relates to process improvement
- Performed design thinking strategy and solve problems
Application Manager
Communication
03.2010 - 06.2011
- Saved 8% on supply costs by working closely with suppliers to ensure that all components met department quality standards
- Spear headed development of Quality Control and Management Department
- Managed cross-functional reliability team that reduced product failures at customer sites by 18%
- Coordinated with vendors, sales reps and machine shops for aid in project completion
Assistant Project Manager
Global Information Technology
03.2007 - 02.2010
- Coordinated design meetings and decisions across 3 internal departments and teams
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
- Assessed vendor products and maintained positive vendor relations
- Monitored timeline and flagged potential issues to be addressed
- Defined clear targets and objectives and communicated them to other team members
- Developed and rolled out new policies
- Initiate new opportunities and work with sales team to get the deal
- Prepared all the needs with partner to move on with new projects
Business Analyst
Global Information Technology
06.2006 - 03.2007
- Implemented user acceptance testing with focus on documenting defects and executing test cases
- Mapped process activities to desired outcomes to rectify operational inefficiencies
- Documented business processes and analyze procedures to see that would meet changing business needs
- Identified process inefficiencies through gap analysis
- Assessed impact of current business processes on users and stakeholders
Junior Business Analyst
Global Information Technology
04.2005 - 06.2006
- Mapped process activities to desired outcomes to rectify operational inefficiencies
- Managed testing cycles
- Identified process inefficiencies through gap analysis
Education
Master - Computer Information Science
Arab Academy For Banking And Financial Sciences -
Amman, Jordan2006
Bachelor - Computer Sciences
Al-Zaytoonah University
Amman, Jordan2002
High School -
Hussein College High school
Amman, Jordan5 1998
Skills
- Sales
- BDM
- Exceptional interpersonal and communication skills
- Exposure to various industries: security documents, government, and information technology
- Account management, Quality
- Business analysis, SDLC
- Business processes, Customer journey Mapping
- Business strategy, Workflow
- Continuous improvement Process
- Business Development
- Teamwork / Collaboration
- Pipeline Development
- Sales Presentations
- Relationship Building
- Sales Tracking
- Account Management
- New Business Development
- Sales Expertise
- Process Improvement
- Relationship Building and Management
Timeline
Business Development Manager, Account Manager, PM
CDA
01.2023 - Current
Business Development Manager, Account Manager
Smartcube Information Technology
05.2014 - 01.2023
Continuous Improvement Manager
ABnote North America
09.2012 - 06.2014
Continuous Improvement specialist
ABnote North America
08.2011 - 09.2012
Application Manager
Communication
03.2010 - 06.2011
Assistant Project Manager
Global Information Technology
03.2007 - 02.2010
Business Analyst
Global Information Technology
06.2006 - 03.2007
Junior Business Analyst
Global Information Technology
04.2005 - 06.2006
Master - Computer Information Science
Arab Academy For Banking And Financial Sciences -
Bachelor - Computer Sciences
Al-Zaytoonah University
High School -
Hussein College High school
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