Adnan Qadir
Dubai,UAE
Summary
Experienced customer service professional with more than 9 years in the food industry. Recognized for consistently achieving high customer satisfaction ratings through attentive and friendly service. Expertise in identifying customer needs and providing tailored solutions. Adept at working collaboratively in team-oriented environments to enhance overall service delivery.
Friendly and approachable, with background in customer service and hospitality, and knack for creating memorable dining experiences through excellent communication and teamwork. Possesses strong problem-solving skills and keen eye for detail, ensuring smooth service and guest satisfaction. Ready to contribute to and enhance [Desired Position] role.
Overview
10
10
years of professional experience
Work history
Senior Waiter
The Cheesecake Factory
Dubai, United Arab Emirates
2016.10 - Current
- Competently utilize the POS to process the customer orders, Complete payment transactions, and issue receipts.
- Execute top quality customer service, including greeting guest in a friendly manner as they arrive, receiving orders, accommodating the needs and requests of 100+ customers daily.
- Maintain seamless day-to-day restaurant operations be deploying in-depth knowledge of appropriate food handling techniques, such as proper soup temperatures an equipments cleaning procedures.
- Assisted in inventory management for better stock control.
- Handled customer complaints professionally, resulting in satisfactory resolution.
- Trained junior waitstaff, leading to increased team performance.
- Ensured prompt bill payment at end of meal, minimising waiting time for customers.
- Facilitated special requests from customers, improving overall satisfaction rate.
- Contributed positively to team morale by maintaining a supportive attitude towards colleagues on shift.
- Upheld company procedures and policies consistently in daily operations.
- Demonstrated deep knowledge of menu items, aiding in customer decision-making process.
- Managed table settings for enhanced dining experience.
Education
High school Diploma - Electrical Engineering
Sweidish Institute of technology Multan
Multan09.2011
Skills
- effective coordination skills
- Food safety standards
- Employee training
- customer service excellence
- Quality control
- Multitasking skills
- Hospitality mindset
- High-Volume dining experience
- Team leadership and delegation
- Managing rush hour pressure
- Complaint handling
LANGUAGES
English
Urdu
ACHIEVEMENTS
Super star award (3/2022)
DECLARATION
I hereby declare that the above given information are correct to my best of knowledge and belief. Adnan Qadir
STRENGTHS
- Able to work as part of a team or independently with little or no supervision
- Flexible and can be able to work in a multicultural environment
- Superb interpersonal skills and exceptional ability towards greater customer satisfaction
- Excellent communication skills
- Computer literacy
- Ability to work under pressure
Timeline
Senior Waiter
The Cheesecake Factory
2016.10 - Current
High school Diploma - Electrical Engineering
Sweidish Institute of technology Multan