Adnan Qureshi
Business Development Manager
Dubai
Summary
Strategic-thinking Business Development Manager with a history of transforming inefficient, underperforming operations into successful enterprises. Goal-oriented professional with distinguished experience in numerous industries and proven leadership abilities communicator with a talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results. I am seeking to secure a challenging position in a reputable organization to fully utilize my skills and expertise while significantly contributing to the company's success.
Overview
32
32
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Development Manager
Univibes - Study abroad
Dubai
06.2022 - Current
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profitability. Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Reached out to potential customers via telephone, email, and in-person inquiries. Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Performed client research and identify opportunities for account growth, account penetration, and market expansion. Monitored market trends and competitor activities to identify areas of potential opportunity.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Designed and implemented social media strategies to align with business goals. Analyzed and reported social media and online marketing campaign results.
- Monitored the online presence of the company's brand to engage with users and strengthen customer relationships. Increased customer engagement through social media.
Sales Development Manager
JA Global Immigration
Hyderabad
12.2020 - 03.2022
- Identified, hired, and trained qualified staff by coaching best practices, procedures, and sales strategies; successful selling methods and encouraged cross-selling to drive revenue
- Analyzed past sales data and monitored team performance to develop realistic sales goals; developed team communications and information for meetings
- Grew sales conversion rates up 125%, through applying proactive management strategies, enhancing sales training, and building international business relationships
- Handled customer relations issues, enabling quick resolution, client satisfaction and found new ones by identifying needs and offering appropriate services
- Increased annual revenue by 140% and identified opportunities for growth within Hyderabad territory.
Flight Purser - Customer Service Manager
Flydubai, Aviation
Dubai
08.2014 - 11.2020
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Championed safety, customer experience and associate programs to foster well-being and achieve corporate compliance
- Processed information quickly and aided leadership to take immediate action in event of unexpected safety and medical emergencies
- Conducted research, gathered information from multiple sources and presented results by implementing cost-saving initiatives that addressed long-standing problems
- Responsible for ownership over team's productivity by outlining importance of following standard operating procedures to meet and exceed quality service goals
- Performed more than 5 evaluations per month to assess crew members to assist with career growth
- Motivated and Coached team members to meet service standards and to increase sales through onboard upgrades and duty-free products
- Worked efficiently and paid close attention to resolve customer concerns to their satisfaction, which resulted in loyal customer base and increased company's positive reputation.
Flight Attendant - Customer Service
Flydubai, Aviation
Dubai
06.2010 - 08.2014
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
- Ensure safety and comfort of customers onboard the aircraft, offered friendly and efficient service to over 40 customers each flight and handled challenging situations with ease
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Call Centre Agent
Etihad Airways, Aviation
Abu Dhabi
08.2007 - 06.2010
- Handled over 100 calls daily and assisted customers with flight reservations, itinerary changes, baggage concerns, and other queries
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
- Generated daily reports to enhance service delivery by recommending corrective measures to assist senior management in making decisions for operational improvements
- Liaised with vendors and ticketing offices throughout the network to ensure daily scheduling of chauffeur drive and coach service are planned accordingly.
Process Developer
GE
Hyderabad
08.2005 - 05.2022
- Delivered exceptional customer service to over 100 customers on daily basis, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints, and discrepancies
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing, and role-playing
- Consistently achieved top ranking for sales, customer satisfaction, retention, and referrals.
Education
Bachelor of Commerce - Foreign Trade
Osmania University
06.2003 - 11.2006
Skills
Leadership & Detail Orientedundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You often meet your fate on the road you take to avoid it.
French proverb
Timeline
Business Development Manager
Univibes - Study abroad
06.2022 - Current
Sales Development Manager
JA Global Immigration
12.2020 - 03.2022
Flight Purser - Customer Service Manager
Flydubai, Aviation
08.2014 - 11.2020
Flight Attendant - Customer Service
Flydubai, Aviation
06.2010 - 08.2014
Call Centre Agent
Etihad Airways, Aviation
08.2007 - 06.2010
Process Developer
GE
08.2005 - 05.2022
Bachelor of Commerce - Foreign Trade
Osmania University
06.2003 - 11.2006
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