Microsoft Office Package
Adnan Sherif
Dubai,,DU
Summary
Client-focused and solutions-driven professional with 3+ years of experience in customer service, operations, and event coordination across fast-paced industries. Known for delivering excellent service experiences, resolving client concerns efficiently, and improving team workflows. Proven ability to manage high-pressure situations while maintaining a customer-first approach. Seeking to contribute strong communication and organizational skills to a customer service-driven organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service & Events Manager
Zarak Media Productions
01.2025 - Current
- Managed end-to-end customer interactions for high-profile events, ensuring personalized experiences and timely issue resolution.
- Led cross-functional teams to deliver seamless service execution and client satisfaction.
- Optimized customer communication workflows, reducing response delays by 25%.
- Handled escalations with empathy and professionalism, resulting in positive client feedback.
Sales & Client Engagement Executive / Event Organizer
Zarak Media Productions
06.2023 - Current
- Designed customized proposals and responded to client inquiries, improving client conversion by 30%.
- Served as the primary contact for B2B and luxury brand clients throughout the event lifecycle.
- Addressed client feedback with prompt solutions, ensuring satisfaction and long-term partnerships.
Operations & Customer Support Executive
Food On Focus
06.2023 - Current
- Acted as a communication bridge between sales and client service teams.
- Supported customer onboarding and resolved post-sale queries to ensure smooth service delivery.
- Improved internal processes to reduce delays and enhance the client journey.
Event Crew / Customer Experience Coordinator (Freelance)
Integrated Audio Visual System
11.2022 - 03.2023
- Interfaced directly with attendees, vendors, and VIPs to manage on-ground experiences.
- Ensured seamless vendor communication, guest flow management, and real-time troubleshooting to deliver smooth event experiences.
- Coordinated venue setup, technical runs, and on-site execution for corporate and lifestyle events at high-profile locations such as Meydan, Rove Hotel, and Mall of the Emirates.
- Provided strategic input on layout and logistics, enhancing overall event functionality and efficiency.
Guest Relations & Event Coordinator
Desert Wings Tourism
02.2023 - 02.2023
- Provided support with guest logistics, event flow, and on-site issue management.
Production Support & Team Liaison
SAE Institute
10.2022 - 01.2023
- Assisted in organizing production elements and coordinated with various teams to ensure smooth operations.
- Creative Input: Provided creative ideas for various filming locations and setups to enhance the overall production quality.
- On-Set Problem Solving: Quickly addressed any on-set challenges, contributing to efficient and effective production workflows.
Customer Interaction & Logistics Coordinator
Middle East Motoring Club
11.2018 - 12.2018
- Managed public interaction and coordinated event logistics, ensuring safety and flow.
- Problem Resolution: Setting up and implementing solutions to resolve any
problems that may arise during the event.
Education
Bachelor of Science - Health Safety And Environment
Annamalai University
Chennai05-2022
International Diploma (EduQual Level 3) - Engineering
ASTI Dubai
Dubai08-2019
Skills
- Customer Service & Support
- Client Relationship Management
- Communication & Interpersonal Skills
- Service Recovery & Feedback Handling
- Operations & Workflow Coordination
- Time Management
- Team leadership and supervision
- Project management
- Deadline management
Certification
Foundation of Digital Marketing and Ecommerce, By Google, Coursera | Expected In 2026
NEBOSH in Risk Management & Occupational Health And Safety, By Green World Group | Expected in 2026
Software
AutoCad
Photography and videography
Adobe Suite
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Intermediate (B1)
Malayalam
Elementary (A2)
Timeline
Customer Service & Events Manager
Zarak Media Productions
01.2025 - Current
Sales & Client Engagement Executive / Event Organizer
Zarak Media Productions
06.2023 - Current
Operations & Customer Support Executive
Food On Focus
06.2023 - Current
Guest Relations & Event Coordinator
Desert Wings Tourism
02.2023 - 02.2023
Event Crew / Customer Experience Coordinator (Freelance)
Integrated Audio Visual System
11.2022 - 03.2023
Production Support & Team Liaison
SAE Institute
10.2022 - 01.2023
Customer Interaction & Logistics Coordinator
Middle East Motoring Club
11.2018 - 12.2018
Bachelor of Science - Health Safety And Environment
Annamalai University
International Diploma (EduQual Level 3) - Engineering
ASTI Dubai
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