Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Extra-curricular Activities
Personal Trails
Technical Skills
Social media
Timeline
ADNAN SONDAY

ADNAN SONDAY

Dubai

Summary

With over 8 years of diverse experience in logistics, inventory management, and customer service, I bring a strong ability to optimize operations, manage supply chains, and ensure high customer satisfaction. Proficient in ERP systems, WMS, E2k, and Odoo, with a proven track record of improving workflow efficiencies and maintaining accurate inventory control. Possess 1 year of experience in team supervision, effectively leading teams to meet operational goals and enhance performance. Recognized for problem-solving skills, cross-functional collaboration, and leveraging technology to drive productivity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warehouse Administration/CSR

Mohebi logistics(Loreal)
09.2024 - Current
  • Assist in planning and coordinating shipments, deliveries, and transportation schedules.
  • Maintain accurate records of shipments, invoices, and logistics documents.
  • Communicate with suppliers, transporters, and clients to ensure timely deliveries.
  • Monitor inventory levels and coordinate with the warehouse team for stock movements.
  • Track shipments and resolve any delays or discrepancies.
  • Ensure compliance with local and international shipping regulations.
  • Making GRV, BOE.
  • Knowledge of shipping documents.
  • Keen to learn more of Dubai logistics and middleEast.
  • Support in preparing reports on logistics operations and cost management.
  • Assist in resolving customer queries related to shipments and deliveries.
  • Managed customer service inquiries and issues, ensuring timely and effective resolutions.
  • Provided exceptional support to customers, addressing inquiries, concerns, and product-related issues.
  • Ensured a positive customer experience by maintaining clear communication and offering proactive solutions.
  • Handled customer feedback and implemented improvements based on customer insights and satisfaction levels.
  • Conducted thorough quality control checks reducing product damage and customer complaints
  • Liaised with suppliers to negotiate pricing and delivery schedules, achieving cost reductions and ensuring timely stock replenishment.
  • Negotiated pricing and delivery schedules with suppliers, achieving cost reductions and timely stock replenishment
  • Led and managed annual stock takes, delivering precise reports to senior management
  • Compiled comprehensive stock reports ensuring accurate, current inventories
  • Compiled and analysed departmental KPI, compliance, and employee performance reports
  • Spearheaded implementation of new warehouse management system ensuring smooth transition
  • Kept precise records, logs, trackers and dashboards for operational transparency and efficiency
  • Directed and coordinated work plans for assigned staff, allocating tasks and monitoring workflows
  • Collaborated with management to implement operational improvements
  • Monitored and reported team KPIs, ensuring timely updates
  • Communicated with warehouse staff to prioritise tasks and monitor targets
  • Organised and managed weekly customer meetings with Key Accounts Operations Manager
  • Liaised with customers, suppliers, and transport companies to support departmental functions
  • Executed additional tasks assigned by management
  • Collaborated with customers, suppliers, and transport firms to resolve issues and ensure efficient operations.

Inventory Controller/Sales Coordinator

Malak Stationary LLC (Contract)
03.2024 - 08.2024
  • Prepared and managed Excel-based quotations, incorporating product availability and pricing details.
  • Created and maintained offers and broadcast lists in response to client requests.
  • Coordinated follow-ups on receivables to ensure timely collections.
  • Managed RMA and support processes, ensuring efficient handling of customer returns and inquiries.
  • Oversaw data and inventory management, maintaining accuracy and up-to-date records.
  • Consolidated various business reports for internal and external stakeholders.
  • Secured PI acknowledgments, ensuring proper documentation for orders.
  • Collaborated with internal teams to ensure seamless communication and workflow.
  • Drafted quotations, prepared proforma invoices, LPOs, and purchase requests as needed.
  • Coordinated logistics and warehouse teams to streamline order fulfillment and delivery.
  • Monitored stock levels for aging and overstocked items, recommending actions for inventory optimization.
  • Generated new business leads by supporting BDM in lead generation and market research.
  • Conducted cold calls and arranged meetings to drive sales opportunities and foster client relationships.
  • Analyse historical sales data to forecast demand accurately for different stationary items.
  • Implement an ABC analysis to categorize items based on their importance and prioritize stocking and picking accordingly.
  • Introduce Just-in-Time (JIT) inventory management techniques to reduce excess inventory and minimize carrying costs.
  • Evaluate the feasibility of implementing automated inventory replenishment systems to streamline stock replenishment processes.
  • Conduct a thorough assessment of the current warehouse layout and identify opportunities for improvement.
  • Design a more efficient warehouse layout to optimize space utilization and minimize travel time for picking and packing.
  • Implement visual management techniques such as color-coded labeling and signage to facilitate easy navigation and stock identification.
  • Introduce lean principles such as 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain) to promote cleanliness, organization, and safety within the warehouse.
  • Evaluate existing supplier relationships and assess vendor performance based on criteria such as reliability, quality, and lead times.
  • Negotiate favourable terms with key suppliers to optimize inventory costs and ensure timely deliveries.
  • Establish key performance indicators (KPIs) to monitor supplier performance and track metrics such as on-time delivery rates and product quality.
  • Collaborate with suppliers to implement vendor-managed inventory (VMI) or consignment inventory programs to improve inventory visibility and reduce stock outs.
  • Identify opportunities to leverage technology to automate manual processes and improve operational efficiency.
  • Implement barcode scanning and RFID technology for accurate tracking and tracing of inventory movements.
  • Explore the adoption of warehouse management system (WMS) software to streamline order processing, inventory control, and labor.
  • Establish a culture of continuous improvement by encouraging employee involvement in identifying and implementing process enhancements. Conduct regular training sessions for warehouse staff on best practices in inventory management, safety protocols, and equipment operation.
  • Solicit feedback from frontline employees and incorporate their suggestions for improvement into project planning and implementation.
  • Recognize and reward employees for their contributions to improving warehouse operations and achieving key performance targets.

Logistics Coordinator

UPS LOGISTICS PVT.LTD
07.2017 - 02.2024
  • Liaison between Supervisor and sub ordinates.
  • Possessed proficient understanding of International Commercial Terms (Incoterms) and adeptly handled export documentation.
  • Engaged with prominent clients such as Costco to coordinate the efficient clearance of ocean freight shipments arriving from a multitude of countries into the United States, China and Europe.
  • Developed and implemented cut-off reports, and adeptly managed team responsibilities and resource allocation.
  • Cross training and development for self my colleagues.
  • Conducted comprehensive training for new employees.
  • Prepared and verified shipping and logistics documents, including bills of lading, customs declarations, packing lists, commercial invoices, and certificates of origin.
  • Managed documentation to meet the specific requirements of customers, carriers, and customs authorities.
  • Maintained accurate and organized records of logistics documents for easy retrieval and future reference.Provided critical floor support by offering immediate assistance and guidance during operational activities.
  • Executed meticulous audits of shipment processes to maintain compliance and quality standards.
  • Spearheaded the transition initiative for UK matching procedures, enhancing operational efficiency.
  • Performed accurate address verifications to ensure the integrity of delivery processes.
  • Prioritised and expedited the clearance of urgent airfreight shipments to meet tight deadlines.
  • Fostered strong relationships with key clients, contributing to sustained business partnerships.
  • Drove office productivity through the innovation and automation of standard office tools.
  • Coordinating the alignment and execution of shipping activities, with a focus on ensuring accuracy and timeliness.
  • Engaging in comprehensive cross-training to extend versatility and support across various operational functions.
  • Handling the resolution and fulfilment of shipments with past due dates to maintain service continuity.Entered logistics data into relevant systems and software, ensuring high levels of accuracy and consistency.
  • Maintained and updated logistics databases, tracked shipments, and monitored delivery documentation progress.
  • Ensured all logistics documents adhered to local, national, and international trade laws and regulations, including import/export restrictions and safety standards. Stayed informed on changes to global trade regulations, supporting the company in maintaining compliance with evolving logistics requirements.
  • Assisted in audits of logistics documentation and provided support for customs clearance processes.
  • Knowledge of Air freight ,Sea freight and Ground freight.
  • Processing HAWB,AWB,MAWB.
  • Knowledge of all documents for Air and Sea freight.
  • Providing essential weekend support to sustain uninterrupted logistics operations.
  • Collaborating with the Philippines-based matching team to streamline international workflows.
  • Diligently validating and rectifying discrepancies to uphold data integrity and operational precision. Performing rigorous internal and external audits to ensure compliance with industry standards and regulatory requirements.
  • Provided insights and recommendations for process improvements based on documentation challenges.
  • Supported the logistics department with various tasks as needed.
  • Assisted in the development and upkeep of Standard Operating Procedures (SOPs) related to logistics documentation.

Education

Master - Logistics and SCM

University of Pune, Pune, India
03.2018
GPA: 4/5

BBA - Marketing

University of Mumbai, Mumbai
03.2014
GPA: 3.7/5

Skills

  • Logistics management :Inbound outbound
  • Operations management
  • Work with minimum supervision
  • Customer service management
  • Analytical skills
  • Continuous improvement
  • Training and development
  • Data entry
  • Key performance indicators (KPI)
  • Team player
  • Business acumen
  • International logistics
  • Internal audits
  • Attention to detail
  • Data management
  • Problem solving
  • Cross communication
  • Interpersonal skills
  • Automation skills
  • Adaptability
  • Goal oriented
  • Process improvement
  • Cost reduction
  • Performance improvement

Certification

  • Advanced Excel
  • Outlook Express
  • Six Sigma (Beginner)
  • Power-BI(Beginner)

Languages

Arabic
English
Hindi

Awards

Ace Award 2017(Best Auditor) UPS, Spark Of Brilliance -2018,19,20,22 -UPS

Extra-curricular Activities

CSR:Relief Fund for Flood Victims, Tree plantation, Food Distribution, Freelance with YuG Foundation

Personal Trails

  • Effective verbal and written communication skills in English, Hindi, and Urdu.
  • Hard working, comprehensive, team player and self-motivated
  • Is expected to be the leader of the work group.
  • Determines employees’ training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Holds others accountable to established performance levels to achieve individual and group goals.
  • Must have effective and professional communication skills to work with internal and external.

Technical Skills

  • Proficiency with logistics management software ( SAP, WMS,E2k,Mirsal,CRM ,ERP,Oracle,Odoo TMS).
  • Strong working knowledge of Microsoft Office Suite (Excel, Word, Outlook).
  • Mirsal,Mirsal 2 ,Infor
  • Worldship UPS and Flex Global View

Social media

https://www.linkedin.com/in/adnan-s-88b21281

Timeline

Warehouse Administration/CSR - Mohebi logistics(Loreal)
09.2024 - Current
Inventory Controller/Sales Coordinator - Malak Stationary LLC (Contract)
03.2024 - 08.2024
Logistics Coordinator - UPS LOGISTICS PVT.LTD
07.2017 - 02.2024
University of Pune - Master, Logistics and SCM
University of Mumbai - BBA, Marketing

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ADNAN SONDAY