Adnan Tariq Javed
Communication Expert
Sharjah
Summary
Dynamic Junior Accountant with a proven track record at AL MAHRAN ALUMINUM & GLASS CONT L.L.C, enhancing financial accuracy through meticulous bank reconciliations and journal entries. Adept at fostering client relationships and improving cash flow management, demonstrating strong problem-solving skills and a commitment to teamwork.
Overview
9
9
years of professional experience
1
1
Certification
4
4
Languages
Work History
Junior Accountant
AL MAHRAN ALUMINUM & GLASS CONT L.L.C
02.2025 - Current
- Facilitated client interactions to ensure timely work completion and payment.
- Prepared journal entries and entered into system
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Assisted with preparation of monthly financial statements.
- Reconciled month-end totals for timely and accurate reporting of financial information.
- Managed client billing process to ensure prompt payment, improving cash flow management.
- Enhanced financial accuracy by reconciling accounts and analyzing financial statements.
Customer Experience Agent
KITOPI
12.2022 - 12.2023
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
- Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Assisted customers in navigating complex processes by breaking down information into simple steps for easy understanding.
- Responded proactively and positively to rapid change.
Logistics Associate
CAKE CRAFT
01.2022 - 10.2022
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Tracked orders and notified customers of status or potential delays.
Logistics Associate
MUMZWORLD
10.2021 - 12.2021
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
- Tracked orders and notified customers of status or potential delays.
Attractions Operator
DUBAI PARKS & RESORTS (Motion Gate)
09.2020 - 09.2021
- Contributed to a positive work environment by collaborating effectively with team members and supervisors.
- Conducted routine maintenance checks on attractions equipment, ensuring proper functioning and minimizing downtime due to repairs.
- Promoted a fun atmosphere for guests by engaging with them throughout their visit, offering assistance when necessary.
- Developed strong relationships with fellow team members, fostering a cohesive work environment that consistently delivered high-quality experiences for guests.
- Played an active role in emergency response efforts during incidents within the park, prioritizing guest safety above all else while following established protocols.
- Maintained attractions in optimal condition through regular inspections and thorough cleaning routines.
- Demonstrated adaptability by quickly learning new attraction systems as they were introduced into the park''s lineup.
- Enhanced guest experience by operating attractions safely and efficiently.
Merchandise Associate
MARKS AND SPENCER
01.2020 - 08.2020
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Used pallet jacks to move and position merchandise.
- Updated pricing and signage to complete product displays and educate customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
Customer Service Representative
RAPPAPORT DIAMONDS
10.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured accurate tracking of customer interactions, leading to efficient follow-up and resolution of concerns.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Retail Sales Associate
SHARAF DG
01.2019 - 03.2019
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Retail Sales Associate
GITEX SHOPPER
01.2018 - 03.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Retail Sales Associate
EMAX
03.2017 - 06.2017
- Guided customers in selecting and purchasing items.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Associate of Business Administration - Business Administration And Management
Virtual University of Pakistan
High School Diploma - Commerce
Pakistan Education Academy
Dubai, U.A.E2017
Skills
Customer service
Teamwork
Money handling
Teamwork and collaboration
Order processing
Problem-solving
Customer assistance
Flexible schedule
Customer engagement
Retail store operations
Adaptability and flexibility
Goal driven
Certification
Spoken Arabic Language Course (Level 1)
Additional Information
Valid U.A.E driving license
Timeline
Spoken Arabic Language Course (Level 1)
06-2025
Junior Accountant
AL MAHRAN ALUMINUM & GLASS CONT L.L.C
02.2025 - Current
Customer Experience Agent
KITOPI
12.2022 - 12.2023
Logistics Associate
CAKE CRAFT
01.2022 - 10.2022
Logistics Associate
MUMZWORLD
10.2021 - 12.2021
Attractions Operator
DUBAI PARKS & RESORTS (Motion Gate)
09.2020 - 09.2021
Merchandise Associate
MARKS AND SPENCER
01.2020 - 08.2020
Customer Service Representative
RAPPAPORT DIAMONDS
10.2019 - 12.2019
Retail Sales Associate
SHARAF DG
01.2019 - 03.2019
Retail Sales Associate
GITEX SHOPPER
01.2018 - 03.2018
Retail Sales Associate
EMAX
03.2017 - 06.2017
Associate of Business Administration - Business Administration And Management
Virtual University of Pakistan
High School Diploma - Commerce
Pakistan Education Academy