Adrian Rodney
Dubai
Summary
Adaptable and aviation-exposed professional with over 6 years of experience in logistics, key account management, and air freight operations. Proven ability to manage international relationships, coordinate cross-border logistics, and maintain service excellence under pressure. Skilled in stakeholder engagement, cargo operations, and end-to-end shipment handling with a strong understanding of customs regulations, documentation, and ERP/CRM tools. Adept at leading communication with corporate clients and operational teams. Eager to transition into a Cabin Crew role to apply interpersonal strengths, cultural adaptability, and aviation knowledge to deliver outstanding passenger service. Adept at responding to intense emergency situations with calm and professionalism. Pursuing crew member position focused on providing exceptional customer service to passengers.
Overview
7
7
years of professional experience
Work History
Junior Sales Executive
AVGO Middle East FZE
Dubai
12.2024 - Current
- Conducts outbound sales communication across GCC to engage and convert prospective clients.
- Manages over 1,000 prospective accounts in CRM and ERP platforms for accurate follow-up and reporting.
- Prepares and shares quotations with clients, addressing inquiries and product-related concerns.
- Acts as a liaison between internal departments and customers to ensure seamless sales operations.
- Supports the Business Development team by contributing client insights for regional campaign strategies.
Cargo Sales Executive
FITS Air
Dubai
04.2024 - 08.2024
- Coordinated closely with General Sales Agents (GSAs) and Cargo Sales Agents (CSAs) across the US and EU regions.
- Conducted bi-weekly partnership meetings to enhance relationships, align goals, and drive inquiry volumes.
- Collaborated with the Business Development team to execute targeted marketing campaigns and social media promotions.
- Played a key role in expanding FITS Air’s cargo footprint and maintaining revenue pipeline across key global markets.
- Supported client onboarding, rate negotiations, and cargo routing while ensuring documentation compliance.
Key Account Manager
APS BPO Services / Apex Logistics
Colombo
06.2021 - 04.2024
- Managed and retained major US-based client accounts while overseeing operational logistics across air freight channels.
- Maintained consistent communication with clients, addressing service concerns and process improvements.
- Coordinated with airlines, trucking companies, brokers, and customs across the US to ensure timely clearance and delivery.
- Updated EDI systems and daily status reports while auditing customer accounts and monthly invoices.
- Authored and implemented detailed SOPs to guide internal workflows and ensure quality assurance.
Air Freight Coordinator
Expolanka Holdings
Colombo
02.2019 - 08.2020
- Monitored and tracked air shipments from origin to destination across international hubs.
- Handled customs clearance at US gateways and managed customer documentation accuracy.
- Maintained operational tools including EDI and Daily Status Reports for freight visibility.
- Acted as the main point of coordination between airlines, customs, trucking companies, and brokers.
- Processed cargo-related claims and ensured service resolutions aligned with customer expectations.
Distribution Executive
Abans PLC
Colombo
06.2018 - 02.2019
- Approved showroom stock requests and monitored dispatches via Material Requisition Notes (MRNs).
- Liaised with warehouse teams to manage timely deliveries and reconcile stock issues.
- Created reports on lost and undelivered items after multi-stakeholder coordination.
- Conducted stock maintenance and policy training for newly appointed showroom managers.
- Collaborated with brand and sales teams to allocate stock for clearance events, seasonal campaigns, and corporate orders.
Education
G.C.E. Ordinary Level -
C.P.M. Faith School
Wattala, Sri Lanka01.2013
CIM UK - Level 4 - Professional Marketing
Sri Lanka Institute of Marketing
Sri LankaSkills
- Proficiency in Microsoft applications
- Supply chain documentation
- Tracking shipments
- Customer relationship management software
- Preparation of quotations
Languages
English – Fluent, Sinhala – Fluent, Tamil – Fluent
Hobbies and Interests
Passion for Travel, Communication, and Cultural Exchange, Reading, Swimming, Personal Presentation, Teamwork, Open to Relocation | Valid Passport
References
References available upon request.
CORE COMPETENCIES
Client Relationship Management | Verbal & Written Communication | Multilingual Communication | Cultural Sensitivity Conflict Resolution | Time-Critical Decision Making | Passenger Interaction Preparedness | Professional Demeanor Team Coordination | Aviation & Airline Sector Exposure | ERP & CRM Systems | High-Pressure Problem Solving Documentation Accuracy | Global Partner Coordination | Service-Oriented Thinking | Attention to Detail
Timeline
Junior Sales Executive
AVGO Middle East FZE
12.2024 - Current
Cargo Sales Executive
FITS Air
04.2024 - 08.2024
Key Account Manager
APS BPO Services / Apex Logistics
06.2021 - 04.2024
Air Freight Coordinator
Expolanka Holdings
02.2019 - 08.2020
Distribution Executive
Abans PLC
06.2018 - 02.2019
G.C.E. Ordinary Level -
C.P.M. Faith School
CIM UK - Level 4 - Professional Marketing
Sri Lanka Institute of Marketing
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