Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ADRIAN WILLIAM DE JONG

ADRIAN WILLIAM DE JONG

Summary

Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.

Overview

41
41
years of professional experience

Work History

RELATIONSHIP MANAGER

MIRA DEVELOPMENT
01.2024 - Current
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
  • Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
  • Developed referral program that incentivized current clients to refer new business, leading to increased client base.
  • Developed and implemented comprehensive client onboarding process, significantly reducing time to full service activation.
  • Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
  • Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
  • Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
  • Negotiated and closed complex deals with key clients, securing significant revenue streams.
  • Implemented CRM best practices, improving data accuracy and usability for client management.
  • Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
  • Meet the sales targets before the deadline

GENERAL MANAGER

ALLAN'S HOTEL & RESORT
01.2019 - 12.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

F&B Manager

FINGARA TOWN & COUNTRY CLUB
01.2013 - 12.2018
  • Enhanced team performance through effective staff training and development programs.
  • Established a loyal customer base by delivering exceptional service and consistently exceeding guest expectations.
  • Implemented quality control measures to maintain high standards of food preparation and presentation.
  • Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
  • Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
  • Boosted customer satisfaction by implementing new menu items and service improvements.
  • Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
  • Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
  • Streamlined operations by optimizing inventory management and reducing food waste.
  • Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
  • Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
  • Maximized employee retention by creating a supportive work environment focused on teamwork and professional growth opportunities.
  • Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
  • Increased revenue with targeted promotions, special events, and upselling techniques.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Developed unique events and special promotions to drive sales.

Sales Manager

AIA INSURANCE
01.2005 - 12.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

F&B Manager

CHINESE DRAGON
01.1999 - 12.2004
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

F&B Manager

LIWA HOTEL
01.1985 - 1998
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed bar and wait staff and directed hiring program.

Education

IT COURSE

Balmoral Institute of Information Technology
Dubai, United Arab Emirates

SUCESSFULLY COMPLETED THE COURSE/RM

MIRA DEVELOPMENT
01-2024

COMMERCE - ORDINARY LEVEL / ADVANCE LEVEL

DE LA SALLE
COLOMBO SRI LANKA
01-1982

Skills

  • Relationship building
  • Client relationships
  • Relationship building and management
  • Excellent communication
  • Client engagement
  • Time management
  • Team leadership
  • Cash handling
  • Product knowledge
  • Account management
  • Business development expertise
  • Customer relationships
  • Sales reporting

Languages

English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Arabic
Beginner (A1)

Timeline

RELATIONSHIP MANAGER

MIRA DEVELOPMENT
01.2024 - Current

GENERAL MANAGER

ALLAN'S HOTEL & RESORT
01.2019 - 12.2024

F&B Manager

FINGARA TOWN & COUNTRY CLUB
01.2013 - 12.2018

Sales Manager

AIA INSURANCE
01.2005 - 12.2012

F&B Manager

CHINESE DRAGON
01.1999 - 12.2004

F&B Manager

LIWA HOTEL
01.1985 - 1998

IT COURSE

Balmoral Institute of Information Technology

SUCESSFULLY COMPLETED THE COURSE/RM

MIRA DEVELOPMENT

COMMERCE - ORDINARY LEVEL / ADVANCE LEVEL

DE LA SALLE

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ADRIAN WILLIAM DE JONG