Adriana Bruno
Dubai
Summary
Positive Business Owner with more than 5 years of expertise developing exceptional leadership skills .Ready to take on challenges in exciting new position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Restaurant Supervisor
The Ritz, Carlton
11.2022 - Current
- Creating and managing team and schedule
- Building strong rapport with guests
- Ability to remain calm under pressure
- Support other outlets for a better quality and service
- Monitoring employee productivity and providing constructive feedback and coaching
- Creating menu items, recipes and developing dishes that have variety and quality. Working closely with the Sous & Head Chef.
- Supervised food presentation and plating to enhance visual appeal.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Payroll
Business Owner
Grooming srl
12.2019 - 10.2022
- Customer Service
- Supplier Management
- Personnel Management
- Provided organizational leadership and established business vision to achieve sales, profit and revenue goals
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
Co-Owner
Be 52 Cafè
08.2014 - 02.2017
- Customer Service
- Supplier Management
- Improved operational efficiencies to reduce costs and improve productivity.
- Trained new employees on proper protocols and customer service standards.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Cashier - Barista
Paszkowski Cafè
02.2012 - 11.2014
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Bar Manager
FLINDERS CAFE
08.2010 - 09.2011
- Accurately monitored cash intake to eliminate discrepancies
- Handled escalated customer complaints to provide full resolutions and promote loyalty
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Production Quality Controller
Malle sustable Farming
03.2008 - 04.2009
- Personnel Management, coordination of all production activities, time planning and methods according to company standards.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Developed and implemented quality assurance improvements.
Education
Diploma of Higher Education -
2007
Skills
- Ability to adapt in new contexts
- Service Quality
- Quality Inspection and Control
- Motivational Leadership
- Manage Operations
- Operational Planning
- Payroll Administration and Timekeeping
- Employee Supervision
- Purchasing and Planning
Forbes training
Daily role-play
Descriptions and product knowledge
Personalize experience for different types of guest
Follow the Forbes standards
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Restaurant Supervisor
The Ritz, Carlton
11.2022 - Current
Business Owner
Grooming srl
12.2019 - 10.2022
Co-Owner
Be 52 Cafè
08.2014 - 02.2017
Cashier - Barista
Paszkowski Cafè
02.2012 - 11.2014
Bar Manager
FLINDERS CAFE
08.2010 - 09.2011
Production Quality Controller
Malle sustable Farming
03.2008 - 04.2009
Diploma of Higher Education -
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