Adrina Dsouza
Dubai
Summary
Experienced insurance broking professional with strong expertise in managing SME portfolios, leading renewals, and new business placements, and ensuring seamless client servicing. Skilled in liaising with insurers, negotiating competitive terms, and maintaining high compliance standards. Proven ability to strengthen client relationships, support team operations, and deliver efficient, high-quality broking solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Manager
HOWDEN INSURANCE BROKERS (L.L.C)
Dubai
01.2025 - Current
- Lead end-to-end renewal management for a portfolio of corporate clients, preparing risk assessments, negotiating with insurers, and securing competitive terms.
- Drive new business acquisition through networking, referrals, and cross-selling, delivering tailored proposals, and converting prospects into long-term clients.
- Manage full KYC/AML compliance, verifying corporate documents, beneficial ownership, sanctions checks, and coordinating approvals with the compliance team.
- Act as the primary relationship manager for network and multinational clients, coordinating with global partners to ensure seamless service delivery.
- Liaise with insurers for quotations, clarifications, and negotiations, maintaining strong market relationships to obtain favorable pricing and coverage.
- Handle policy administration, ensuring the accurate issuance of policies, endorsements, debit/credit notes, and other documentation within required timelines.
- Provide technical advice on commercial lines, including Property, Liability, WC, Money, Fidelity, and PI, ensuring clients understand coverage terms and exclusions.
- Maintain client portfolios and broking system records, preparing renewal trackers, MIS reports, and performance dashboards for management review.
- Support the manager in daily operations, oversee complex cases, and mentor junior staff to maintain service quality and compliance standards.
Senior Accounts Executive
Howden Insurance Brokers ( L.L.C)
Dubai
08.2018 - 12.2024
- Managed end-to-end renewals for corporate clients, including negotiations, and proposal preparation.
- Assisted in new business quotations, underwriting submissions, and proposal drafting.
- Ensured full KYC/AML compliance by verifying client documents and coordinating approvals.
- Provided day-to-day client servicing, handling queries, endorsements, and policy documentation.
- Coordinated with insurers/underwriters to secure competitive terms and resolve technical queries.
- Maintained trackers, MIS reports, and accurate policy records for portfolio management.
Client Service Account Executive
Links Insurance Brokers LLC
12.2014 - 08.2018
- Handled day-to-day client servicing, queries, and endorsements.
- Supported renewals and new business quotations with insurers.
- Maintained policy records, and ensured KYC/AML compliance.
- Assisted with basic claims coordination and documentation.
Education
MBA - Human Resource And Marketing
Mahatma Gandhi University
Amity Centre- Ras Al Khaimah - UAE01-2012
BBA -
Mahatma Gandhi University
Knowledge Village - Dubai- UAE 01-2010
Skills
- Client management
- Negotiation & Closing Expertise
- Problem solving
- Performance tracking
- Time management
- Customer service and satisfaction
- Multitasking and organization
Certification
Chartered Insurance Institute (CII),- Awards
ICA - Certificate of Financial Crime Compliance of Insurance
ICA - Certificate of Financial Crime Compliance of Insurance
Personal Information
Driving License: Yes
Languages
- Hindi
- English
- Konkani
Timeline
Deputy Manager
HOWDEN INSURANCE BROKERS (L.L.C)
01.2025 - Current
Senior Accounts Executive
Howden Insurance Brokers ( L.L.C)
08.2018 - 12.2024
Client Service Account Executive
Links Insurance Brokers LLC
12.2014 - 08.2018
MBA - Human Resource And Marketing
Mahatma Gandhi University
BBA -
Mahatma Gandhi University