Afaq Hussain
Dubai,Uae
Summary
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Overview
13
13
years of professional experience
Work History
Senior travel consultant
FAYEDA TRAVEL & TOURISM LLC
DUBAI, UNITED ARAB EMIRATES
03.2023 - Current
- Created and communicated clear, detailed itineraries ahead of travel.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted calls professionally and politely to maintain excellent service standards.
- Tracked flight prices to secure best-possible prices for customer trips.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Used destination knowledge to enhance customer trips with local recommendations.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
Store Manager/Proprietor
Galaxy Marble Store
DEHRADUN, INDIA
07.2013 - 11.2022
- Sales - Increased sales by 10% over a two year period
- Supervised team of 10 staff members and collaborated with team in the development of project Galaxy Tower and Sumeru Infrastructure before deadline
- Collaborated with locals to make them understand the importance of sustainable tourism that boost the economy in their respective areas.
Travel advisor/Coordinator
The globetrotters
ROORKEE, INDIA
06.2011 - 05.2013
- Planned, prepared and developed cost written itineraries for clients
- Constant engagement with client through social media platforms and phone calls for a better trip experience
- Handled customer queries and provides alternatives for customer travel in cases of emergency situations
- Set up trekking and tours including pre-arranged accommodation, bike rental, food and transport
- Build and maintained relationships with various clients and handling agencies for better feedback
- Grew business by developing business plans, hiring and staffing
- Entered income and expense details into business databases to track purchases and address variances
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities
- Assessed customer needs and gave advice about trending market products and their benefits
- Optimized team hiring, training and performance
- Developed and managed relationships with vendors and suppliers
- Served as a Travel Advisor with 3 years of experience in the travel and tourism industry, with strong budgeting and event planning skills
- Ability to understand both individual and group travel needs
- Comes with 7 years of experience in Tiles and Sanitary Ware
- With in-depth knowledge about marketing and customer support.
Education
Bachelor of Technology - Information Technology
Uttaranchal Institute of Technology
INDIASkills
- Sales techniques
- Tourism trends awareness
- Itinerary planning
- Travel documentation knowledge
- Group and FIT travel
- International reservations
- Travel itinerary management
- Flight and hotel reservations
- Travel coordination
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Languages
English
Fluent
Hindi
Native
Timeline
Senior travel consultant
FAYEDA TRAVEL & TOURISM LLC
03.2023 - Current
Store Manager/Proprietor
Galaxy Marble Store
07.2013 - 11.2022
Travel advisor/Coordinator
The globetrotters
06.2011 - 05.2013
Bachelor of Technology - Information Technology
Uttaranchal Institute of Technology
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