Srishti Bhatt
Banker
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
BRANCH OPERATIONS MANAGER
INDUSIND BANK
8 2022 - 2 2024
- Responsible for all branch operational aspect including process and audit
- Establishing standards and delivery of services to the customer
- Branch Administration & Regulatory Compliance
- Manage productivity and overall morale of branch team members
- Address customer and employee satisfaction issue promptly
- Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity
- Handling of legal and tax related notices and its correspondence at branch
- Attending with audit, Compliance which is under RBI guidelines & maintain branch sustainability in the view of Audit
- Checking of account opening form & maintaining the standard as per the bank first pass
- Focusing on cash management, (i.e., daily inflow and outflow of cash activity)
- Maintains of cash as per the branch retention limit (CLR)
- Reconciling branch dummy accounts- Interest payable, Office utility, Petty Cash, Sundry Cash/Cheque Deposit account, Daily suspense's account
- Branch ATM Reconciliation, Bullion account
- Managing of branch Locker system
- Attending AML alerts queries within branch limit
- Fulfilling the KYC norms before opening of any CASA accounts
- Increased business through networking and building new client relationships.
SERVICE DELIVERY MANAGER (AUTHORISER)
INDUSIND BANK
04.2021 - 08.2022
- Handling Welcome Desk in Branch and Attending all Customer Queries
- Verification of RTGS/NEFT, Fund Transfer, cash transaction, etc
- Focusing on cash management, (i.e., daily inflow and outflow of cash activity)
- Maintains of cash as per the branch retention limit (CLR)
- Responsible for processing customers account modification instructions
- Providing Best Service to Branch HNI clients through their Personal Bankers
- Checking of Account Opening Form and minimize First Pass
- Maintain record of Deliverable & Undeliverable Account Kit of the customers
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customers need
- Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections
- Have good experience in managing good relations with customers and was able to acquire new clients for the bank
- Handled customer complaints and resolved them within TAT
- Handled deceased cases and AML reverts of the branch.
SERVICE DELIVERY MANAGER
INDUSIND BANK
06.2019 - 03.2021
- Handling Front Desk of Depository Services in Branch and Attending all Customer Queries
- Responsible for solving related Customer Care Complaint
- Expert in maintaining database and record of all received documents
- Have good experience in providing satisfactory services to customer
- Responsible for placing customer request and resolved them within TAT
- Handled branch RTGS/NEFT/DD as well as retail forex transactions
- Handled Locker operations
- Managed operations as well as sales and was very well able to meet monthly targets.
Education
Master in Business Administration -
Institute of Information Technology and Management, Guru Gobind Singh Indraprastha University, India.
01.2017 - 2019.04
Bachelor of Science - undefined
Rajdhani College, University of Delhi, India
01.2014 - 2017.04
Senior Secondary Examination - undefined
Lady Irwin Sr. Sec. School, C.B.S.E, India
01.2013 - 2014.04
Higher Secondary Education - undefined
Lady Irwin Sr. Sec. School, C.B.S.E, India
01.2011 - 2012.04
Skills
- Staff Supervision
- Employee Development
- Compliance Reporting
- Branch Operations Management
- Customer Service
- Excellent time management skills
- Team Player
- Decision-Making
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Globally certified KYC specialist (GO-AKS)
- Promoted from Deputy Manager to Manager in August 2022
- Promoted from Assistant Manager to Deputy Manager in July 2020.
- Won Award of Appreciation for Life Insurance and Investment for the month of July 2021
- Won Award of Appreciation for life insurance for the month of September 2021
- Won Award of Life Insurance and Investments for FY – 2021-22
Personal Information
- Passport Number: W5092346
- Date of Birth: 04/03/97
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Timeline
SERVICE DELIVERY MANAGER (AUTHORISER)
INDUSIND BANK
04.2021 - 08.2022
SERVICE DELIVERY MANAGER
INDUSIND BANK
06.2019 - 03.2021
Master in Business Administration -
Institute of Information Technology and Management, Guru Gobind Singh Indraprastha University, India.
01.2017 - 2019.04
Bachelor of Science - undefined
Rajdhani College, University of Delhi, India
01.2014 - 2017.04
Senior Secondary Examination - undefined
Lady Irwin Sr. Sec. School, C.B.S.E, India
01.2013 - 2014.04
Higher Secondary Education - undefined
Lady Irwin Sr. Sec. School, C.B.S.E, India
01.2011 - 2012.04
BRANCH OPERATIONS MANAGER
INDUSIND BANK
8 2022 - 2 2024
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