Afnan Alsadi
Kuwait
Summary
Experienced in restaurant operations with a strong background in customer service and staff development. Demonstrates expertise in restaurant software, table setting standards, and effective upselling techniques. Proven ability to manage cash handling and solve operational problems efficiently. Committed to delivering exceptional service and fostering a passion for excellence among team members.
A can-do team player, with expertise in the role of Assistant Restaurant Manager. Motivating and developing staff to provide consistently exceptional service, improving customer experience. Focused on building a positive experience for staff and customers alike.
Overview
5
5
years of professional experience
Work History
Assistant Restaurant Manager
Grand Hyatt
Kuwait
09.2024 - Current
- Maintained high standards of customer service by handling complaints professionally.
- Fostered team spirit amongst the staff, promoting a positive work culture.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Supervised staff during busy periods for smooth operations.
- Trained new starters, ensuring consistency in service delivery.
- Resolved any issues between the kitchen and floor staff swiftly; resulting in harmony within the team.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Restaurant Supervisor
Emzalafa
Kuwait, Kuwait
11.2023 - 09.2024
- Managing Restaurant staff work schedules & ensuring everyone is on time and presentable during the shift
- Regular kitchen inspection & ensuring proper hygiene and Sanitation
- Managing food preparation presentation, storage to ensure compliance with food health & safety regulations
- Checking in on Dining Guest to enquire about food quality and Service
- Inventory Management & checking on all food supplies and other restaurant necessities are properly stocked
- Reviewing Customer surveys to identify & implement solutions to improve Guest Service
- Managing Guest Concerns in a professional Manner
- Hiring, Training & Managing Restaurant Staff
Restaurant Hostess
The Seazen Group
Kuwait
04.2022 - 08.2023
- Welcoming guests to the Restaurant or Venue
- Provide accurate wait times and monitor waiting lists
- Escort guest to assigned Dining Area or waiting area
- Provide Menus and announce Waiter/Waitress name and offer them Drinks
- Greet Guest upon their departure
- Maintain a clean reception or Host desk
- Cater guests who require extra attention (e.g
- Children, elderly)
- Answer incoming calls and address Guest queries
- Having the knowledge of product in service & using the application for taking the orders and settling the Checks
Front Desk Representative
Artal Hotel
Amman, Jordan
03.2021 - 02.2022
- Greet the guest and welcome them to the Reception
- Perform all check-in and check-out Tasks
- Manage online and Phone Reservations
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Maintain the front desk clean and presentable with all the required amenities on daily basis
Hotel Receptionist
Move,n,Pick
Amman, Jordan
06.2020 - 12.2020
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and request
- Manage Guest Bookings and reservations
- Assist with administrative and clerical tasks as needed
- Checking guests out, taking payments and settling their reservations
Education
Diploma - Hospitality
Luminous Technical University College
Skills
- Restaurant software knowledge
- Table setting standards
- Effective upselling
- Customer Service
- Passion for delivery
- Staff development
- Operational management
- Cash-handling expertise
- Supervisory skills
- Problem solver
Languages
English
Advanced
Arabic
Native
Personal Information
- Date of birth: 03/15/97
- Nationality: Jordan
- Marital status: Single
Timeline
Assistant Restaurant Manager
Grand Hyatt
09.2024 - Current
Restaurant Supervisor
Emzalafa
11.2023 - 09.2024
Restaurant Hostess
The Seazen Group
04.2022 - 08.2023
Front Desk Representative
Artal Hotel
03.2021 - 02.2022
Hotel Receptionist
Move,n,Pick
06.2020 - 12.2020
Diploma - Hospitality
Luminous Technical University College
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