AFNAN KODAKKATTUTHODI
DUBAI,UAE
Summary
Detail-oriented professional with expertise in customer service, client needs assessment and multitasking efficiency. Skilled in itinerary planning, managing flight and hotel reservations, and VISA application assistance to ensure seamless travel experiences. Committed to delivering exceptional service with a positive attitude while addressing diverse client requirements.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Travel consultant
Gold Pigeon Travel and Tourism Llc
Dubai, UAE
05.2022 - Current
- Managed all company operations, including ticketing, visa processing, hotel bookings, and tour arrangements
- Provided tailored travel solutions to enhance customer satisfaction
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Managed company accounts and maintained financial systems with accuracy and attention to detail
Travel consultant
Alhind Tours and Travels Pvt Ltd
KERALA, INDIA
05.2021 - 04.2022
- Handled flight ticket reservations efficiently as travel consultant
- Informed clients about cancellation policy and associated penalties.
- Conducted calls professionally and politely to maintain excellent service standards.
Education
Bachelor of Science - Airline tourism and hospitality management
Airocis College of Aviation and Management Studies
Kerala,India 06.2011 - 09.2014
Diploma - Computer Reservation System (CRS)-Amadeus,Abacus and Galileo
Akbar Travels Of India Pvt Ltd
Kerala,India 06.2014 - 09.2014
Skills
- Customer Service
- Multitasking efficiency
- Flight and hotel reservations
- Itinerary planning
- VISA application assistance
- Amadeus GDS
- Galileo GDS
Languages
English
Advanced
Hindi
Elementary
Affiliations
- Traveling
- Reading Books
Timeline
Travel consultant
Gold Pigeon Travel and Tourism Llc
05.2022 - Current
Travel consultant
Alhind Tours and Travels Pvt Ltd
05.2021 - 04.2022
Diploma - Computer Reservation System (CRS)-Amadeus,Abacus and Galileo
Akbar Travels Of India Pvt Ltd
06.2014 - 09.2014
Bachelor of Science - Airline tourism and hospitality management
Airocis College of Aviation and Management Studies
06.2011 - 09.2014
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