Afneetha Thaha

IP operations - current

• Cardiology Dept | Cathlab | Oncology & Chemotherapy | Dialysis unit | ICU & HDU
• Managing the duty rota of ICU|HDU & Ward doctors.
• Weekly Tumour Board scientific discussion

Outpatient dept

• Introduced changes in Doctors' schedules to ensure the availability of different Specialists on all days ofthe week.
• Introduced GRE concept, Team leaders Zone wise,
• Medical Value Tourism & Managing Call Centre.

• Molecular Lab - Streamlined the process, Increased the sample size by coordinating with external stakeholders, and enhanced the revenue by involving Finance & Receivables.
• Patient complaint management.
• Coordinates hiring and recruitment along with HR.
• Aster Pride Training - co-facilitator along with LEAD in Culture renovation training, Trained 450 plus employees.

Special Projects

• Doctor connect
• COSMOS
• Arabic Lounge | Grooming Booth | Aster Nurture counter.
• Quarterly Doctors' meet.

• Handling the P&L responsibility ( 36 million per annum) of the flagship clinic Aster Muteena with 120 employees along with 35 doctors.
• Identified business risks and opportunities by analyzing operational and market data.
• Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.

• Day-to-day operations of the clinic and P&L responsibility.
• Played a significant role in relocating the old clinic to the new premises and commissioning which resulted in enhancing the business.
• Maintained high professional standards by monitoring staff performance and conducting annual appraisals.

• Joined as a supervisor in Aster Dr. Moopen Polyclinic under the operations manager.
• Played an important role in the implementation of new software.
• Offered instruction, coaching, and motivation for enhanced team morale.
• Identified operational problems and proposed solutions to management, improving service efficiency.