Afonso Daniel Sanana
Dubai
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Shipping professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
MD and Shareholder
Avt Best Group
Dubai
09.2008 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional, organized, and safe environment for employees and patrons.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Created treatment plans balancing medical expertise, patient goals and individual compliance levels.
Export coordinator
Safe Line Freight & Forwarding L.L.C
01.2006 - 09.2008
Teacher
Escola teresiana de Viana, Luanda-Angola
01.2004 - 01.2006
Sales manager
Reina a Car Luanda- Angola
01.2000 - 09.2002
Customer Service Representative and Freelancer
SGS- inspection, verification, testing & certification services2
Luanda
01.1999 - 10.1999
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Sales Manager
BATEN ALARD TRADING CRUDE ABROAD LLC
04.2023 - Current
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Evaluated performance against goals and implemented appropriate development plans.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Specialization in Managerial Economics and Business Analysis -
05.2019
Specialization in Strategizing: Management for Global Competitive Advantage -
04.2019
Course on Moral Foundations of Politics ( Yale University) -
11.2018
Course on Social Norms, Social Change I (University of Pennsylvania & Unicef) -
09.2018
Master Degree in Business Administration -
03.2012
Graduate Diploma in Business Administration -
11.2010
High School Diploma in primary teaching and Education -
06.2002
Skills
- Rich experience in management of human resource, infrastructure, facilities, and functions to ensure bottleneck-free operations Displayed capabilities in reengineering and re-strategizing workflow processes, increasing performance metrics and integrating values into performance management Strong track record in generating substantial cost economies in logistics operations Innate strengths in managing logistic activities and negotiating with transporters for cost-effective transport solutions and clearances Rich experience in devising measures for enhancing operational efficiency through effective cost control and streamlining existing logistics operations Fully conversant with entire procedural formalities relating to international logistics and networking redesigning Excellent in structuring and implementing innovative personnel and administration policies/procedures to generate undivided commitment and dedication among team members Core strengths in performing administrative functions and KPI'S - facilities management, transport/travel arrangements, logistics, liaison, security, procurement, and IT, etc Strong commercial judgment with the ability to balance growth, retention and profitability business goals against operational constraints and risk Excellent interpersonal skills including written & oral communication skills Strong project management skills with the ability to manage multiple global projects simultaneously Strong influencing skills internally & externally A campaigning and inclusive style of leadership, supported by clear understandable strategies with a strong focus on results Highly credible people leader able to effectively manage and grow in a matrix management structure
- Negotiation and Conflict Resolution
- Customer Relationship Management (CRM)
- Goal Setting
- Documentation And Reporting
- Strategic Planning
- Schedule oversight
- Cross-Functional Teamwork
- Task Delegation
- Team Leadership
- Human Resources Management
- Customer Relationship Management
- Expectation setting
- Work Planning and Prioritization
- Teamwork and Collaboration
- Scheduling and Coordinating
- Budget Administration
- Negotiation
- Business Administration
- Problem Resolution
- Time Management
- Business Development
- MS Office
- Cultural Awareness
- Team building
- Active Listening
- Multitasking
- Troubleshooting
- Friendly, Positive Attitude
- Quality Assurance
- Organization and Time Management
- Flexible and Adaptable
- Remote Office Availability
- Decision-Making
- Calm Under Pressure
- Interpersonal Communication
Languages
English
Advanced (C1)
Portuguese
Bilingual or Proficient (C2)
Timeline
Sales Manager
BATEN ALARD TRADING CRUDE ABROAD LLC
04.2023 - Current
MD and Shareholder
Avt Best Group
09.2008 - Current
Export coordinator
Safe Line Freight & Forwarding L.L.C
01.2006 - 09.2008
Teacher
Escola teresiana de Viana, Luanda-Angola
01.2004 - 01.2006
Sales manager
Reina a Car Luanda- Angola
01.2000 - 09.2002
Customer Service Representative and Freelancer
SGS- inspection, verification, testing & certification services2
01.1999 - 10.1999